Emma Douglas
Canberra,ACT
Summary
My background with customer facing employment has allowed me to developers personable and positive with strong communication and customer service skills. These qualities make me adaptable to fast-paced working environments. This experience has also given me knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Sauvage Urbain
03.2021 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped with ordering and inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Ensured customer satisfaction with personalized product recommendations based on their needs and preferences.
- Handled difficult situations with customers and staff in professional and calm ways to ensure quality of service as well as a positive work environment
Sales Assistant
Trend Bags
09.2020 - 03.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Was in charge of running the locations alone during shifts, handling the opening duties as well as end of day reports
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
Prouds The Jewellers
12.2019 - 01.2020
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
High School Diploma -
Canberra College
Canberra12-2019
Skills
- Goal oriented
- Team collaboration
- Stock management
- Complex Problem-solving
- Task prioritization
- Customer service
- Strong communication and interpersonal skills
- Adaptable and flexible
Languages
English
Native or Bilingual
Interests
- Avid Reader
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Assistant
Sauvage Urbain
03.2021 - 02.2025
Sales Assistant
Trend Bags
09.2020 - 03.2021
Sales Assistant
Prouds The Jewellers
12.2019 - 01.2020
High School Diploma -
Canberra College
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