Emma Dowling
Shepparton,Victoria
Summary
Business Owner for the past 12 years in the Consumer Lease industry. Managing staff and maintaining a positive demeanour in demanding environments. Ability to deliver training and mentoring for new and current staff to adhere to all changing regulations, procedure and protocols in the Industry. Able to use independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations.
Overview
20
20
years of professional experience
Work History
Business Owner/Operator
Rent4keeps Shepparton/Albury And Darwin
10.2011 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Work autonomously and as a team.
- Implemented Covid safe management plan and cleaning
- Consulted with customers to assess needs and individual financial assessments
- Use of Point of Sale (POS) systems.
- Trained and motivated employees to perform daily business functions using Franchise software.
- Write consumer leases abiding by consumer regulations and protocols
- Maintained annual training for staff on all procedure and protocol obligations for credit licensing and responsible lending laws.
- Oversaw business budget planning and administration, accounting functions and payroll
- Liaise with Commercial Retail stores and delivery companies
Prosthetic and Orthotic Technician
Northern Victoria Orthotic & Prosthetic Service
02.2009 - 10.2011
- Set up orthopaedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
Business Owner
Freeman's Bakery Cafe's
10.2003 - 02.2009
- Assisted in factory with cleaning, maintaining equipment and stock take
- Made and supplied decorative chocolate supplies to the 4 stores.
Education
No Degree - Consumer Leasing
AAMC Training Group
Victoria11.2019
Skills
- Analytical and Critical Thinker
- Business Correspondence and Bookkeeping
- Articulate Communication
- Balanced Work Ethic
Referees
- Lynne Weir - 0428 503 157 - Northern Victoria Orthotic and Prosthetic Services
- Trevor Simpson -0439 038 584 - Rent4keeps Shepparton & Albury
Timeline
Business Owner/Operator
Rent4keeps Shepparton/Albury And Darwin
10.2011 - Current
Prosthetic and Orthotic Technician
Northern Victoria Orthotic & Prosthetic Service
02.2009 - 10.2011
Business Owner
Freeman's Bakery Cafe's
10.2003 - 02.2009
No Degree - Consumer Leasing
AAMC Training Group
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