Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emma Doyle

Emma Doyle

Wishart

Summary

Accomplished leader with a proven track record at CMBM Facility Services, adept in operations oversight and fostering exceptional interpersonal communication. Excelled in driving revenue growth and implementing strategic changes, demonstrating expertise in budget development and building strong client relationships. Renowned for transforming challenges into opportunities, ensuring sustainable success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

General Manager - Cleaning Operations

CMBM Facility Services
10.2023 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability to maintain sustainable long-term growth.
  • Formulated policies and procedures to streamline operations.
  • Negotiated price and service with clients and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Administration Manager

CMBM Facility Services
11.2020 - 10.2023
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Built excellent employee experience through culture of service and execution of employee assistance programs.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Met department budgets by monitoring and reporting on office expenses.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for [Number] employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Project Manager

Fusion Modulair Pty Ltd
07.2019 - 10.2020
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Analyzed project performance data to identify areas of improvement.

Education

Bachelor of Business Administration And Management -

Central Queensland University
Rockhampton, QLD

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Organizational restructure and change
  • Time management
  • Customer relationship management
  • Budget allocation
  • Operations oversight
  • Workflow planning
  • Budgeting and cost control
  • Salary structure/compensation analysis
  • Problem resolution
  • Consistently meet goals
  • Departmental operations management
  • Vendor relationships
  • Sales team development
  • Performance improvements
  • Training and coaching
  • P&L management
  • Budget development
  • Succession planning
  • Communication skills
  • Expense control
  • Process improvements
  • Revenue and market expansion
  • Contract negotiations
  • Budget coordination
  • Multi-unit operation management
  • Budget analysis
  • Exceptional interpersonal communication
  • Leader
  • Profit and loss
  • Strategy
  • Verbal and written communication
  • Human resources leadership
  • Budgeting and cost control strategies
  • Change implementation
  • Financial acumen

Accomplishments

  • Lead a project team to successfully transition all credit lending application processing offshore for GE Money, resulting in significant cost savings in excess of



Timeline

General Manager - Cleaning Operations

CMBM Facility Services
10.2023 - Current

Administration Manager

CMBM Facility Services
11.2020 - 10.2023

Project Manager

Fusion Modulair Pty Ltd
07.2019 - 10.2020

Bachelor of Business Administration And Management -

Central Queensland University

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Emma Doyle