Overview
Work History
Education
Skills
Timeline
Generic

Emma Duncan

Melton,VIC

Overview

8
8
years of professional experience

Work History

Childcare Educator (Student)

TRY Preschool
09.2019 - 03.2020
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Communicated with children's guardians about daily activities, behaviours and related issues.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Screened applicants for developmental milestones and prepared children for enrollment.

Cashier

BP Rockbank Inbound
01.2017 - 07.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.

Receptionist Administrator

Newport Panel Beating
07.2016 - 12.2016
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Customer Service Representative

Charcoal Chicken
03.2012 - 01.2016
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Bachelor of Education P-12 - Deferred

Victoria University
Melbourne, VIC

Undergraduate Certificate in Teaching Education

Curtin University
Perth, WA
08.2023

High School Diploma -

Staughton College
Melton South, VIC
2015

Skills

  • Verbal and Written Communication
  • Technical and Computer Proficiency
  • Faculty Collaboration
  • Organizing and Distributing Materials

Timeline

Childcare Educator (Student)

TRY Preschool
09.2019 - 03.2020

Cashier

BP Rockbank Inbound
01.2017 - 07.2017

Receptionist Administrator

Newport Panel Beating
07.2016 - 12.2016

Customer Service Representative

Charcoal Chicken
03.2012 - 01.2016

Bachelor of Education P-12 - Deferred

Victoria University

Undergraduate Certificate in Teaching Education

Curtin University

High School Diploma -

Staughton College

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Emma Duncan