Emma Duncan
Melton,VIC
Overview
8
8
years of professional experience
Work History
Childcare Educator (Student)
TRY Preschool
09.2019 - 03.2020
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Screened applicants for developmental milestones and prepared children for enrollment.
Cashier
BP Rockbank Inbound
01.2017 - 07.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
Receptionist Administrator
Newport Panel Beating
07.2016 - 12.2016
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative
Charcoal Chicken
03.2012 - 01.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Education P-12 - Deferred
Victoria University
Melbourne, VICUndergraduate Certificate in Teaching Education
Curtin University
Perth, WA08.2023
High School Diploma -
Staughton College
Melton South, VIC2015
Skills
- Verbal and Written Communication
- Technical and Computer Proficiency
- Faculty Collaboration
- Organizing and Distributing Materials
Timeline
Childcare Educator (Student)
TRY Preschool
09.2019 - 03.2020
Cashier
BP Rockbank Inbound
01.2017 - 07.2017
Receptionist Administrator
Newport Panel Beating
07.2016 - 12.2016
Customer Service Representative
Charcoal Chicken
03.2012 - 01.2016
Bachelor of Education P-12 - Deferred
Victoria University
Undergraduate Certificate in Teaching Education
Curtin University
High School Diploma -
Staughton College