Emma English
Armidale,NSW
Summary
Highly motivated and proactive with accumulated experience through independent business ownership and operation. Animal industry expertise with ongoing professional development, a strong focus and relentless passion toward wildlife conservation.
Excellent communication skills, demonstrated ability in providing supervision and supportive leadership of team members and volunteers, recognising the importance of building and maintaining relationships and effective communication and team member training for successful operations.
Naturally provides a mature, calm and thoughtful approach to challenging situations. Recognises where a need arises and takes responsibility to implement new protocols to aid resolving issues or streamlining operations.
Engages a comprehensive skill set tailored for the diverse needs of both wildlife and domestic animals.
Wildlife management practices include species identification, monitoring, handling, husbandry, wildlife rehabilitation and release processes. Furthermore, enjoys being an advocate for wildlife and actively engages with the community, utilising social media and quality photography both professionally and personally as a point of interest and ecological educational platform.
Actively seeks out and engages in volunteer activities such as ecological surveys and invasive species control to promote biodiversity and environmental sustainability as well as foster continuous, updated learning, collaborating with like-minded individuals and organisations.
Exhibits professional proficiency in emergency veterinary nursing, managing medical records, implementing treatment plans, and ensuring the well-being of animals in care, drawing on medical experience and training to deliver quality care and empathy for clients and patients.
Developed skills in farm management practice, such as herd management, facility maintenance, fence repair, proficiency in operating agricultural machinery and equipment, ensuring the efficient functioning of farm operations. Exposure to bushfire operations and management including firefighting equipment use through RFS NSW training. Maintains a high level of physical fitness and health.
Responsible, creative and committed to continuous personal growth and improvement, relying on a foundation of self-discipline, powered by passion for ultimately what is a lifetime legacy.
Overview
24
24
years of professional experience
Work History
Macropod Coordinator - Volunteer
Northern Tablelands Wildlife Carers
02.2023 - Current
- Enhanced wildlife rescue efforts by effectively coordinating with team members, providing on call care advice and support to macropod carers within the group.
- Providing input to the NTWC committee to ensure quality of care through implementation of procedures and ongoing training for carers.
- Ensuring macropod carers are complying with the National Parks and Wildlife Services- Code Of Practice.
- Provide intermediate care and emergency triage for new intakes.
- Managing logitics and providing transport of macropod joeys and other species, such as microbats.
- Social media engagement to educate and provide public insight and engagement opportunities.
- Assist in building of wildlife enclosures, transport and distribution of supplies.
- Apply for relevant grants and donations to directly assist our groups carers to care for wildlife.
- Maintain ongoing training and attendance of wildlife conferences to keep up to date with current practices.
- Developed strong relationships with local organisations to increase resource sharing and collaboration for wildlife rescue operations.
- Facilitate successful releases of rehabilitated animals back into their natural habitats, helping maintain healthy population levels within ecosystems.
- Maintain a record of macropods in care and monitoring vital information pertaining to the health and wellbeing of the animals in care.
- Ensuring animals in care are thriving and receiving adequate levels of care according to the code of practice.
Wildlife Rescue Volunteer
Wandandian Macropod Rehabilitation Centre (WRSC)
02.2021 - Current
- Extensive experience with Macropod species, also, wombats, sugar gliders and possums, birds, reptiles including venomous snakes.
- Applied veterinary nursing skills to triage and manage patients in a wildlife clinic setting. This included running pathology, applying wound and fracture management, subcutaneous fluid rehydration and injection of veterinary recommended medicines.
- Team leadership role, including supervising and training new volunteers, ensuring quality of care while providing encouragement and support.
- Allocating different roles to suitable people for running of the sanctuary.
- Maintains a high level of training and current knowledge by attending external courses and by collaborating with organisations such as Taronga Zoo Wildlife Hospital, Wildlife Health Australia and Renowned Wildlife Surgeron, Dr Howard Ralph at Southern Cross Wildlife.
- Enhanced wildlife rescue efforts by effectively coordinating with team members and local community.
- Administration role involving broader sanctuary matters, problem solving, growth and strategy.
- Streamlined animal intake procedures for improved efficiency and reduced stress on rescued wildlife.
- Educated the public on proper wildlife interaction, leading to a decrease in human-wildlife conflicts.
- Assisted in administering medical care to injured animals, facilitating their successful rehabilitation and release.
- Developed strong relationships with local organisations to increase resource sharing and collaboration for wildlife rescue operations.
- Implemented thorough record-keeping practices to track animal progress and inform future treatment plans.
- Conducted regular facility maintenance and upgrades, ensuring a clean, safe environment for both animals and volunteers.
- Assisted in the development of medical educational materials specific to the centre, including common pathology helpful for diagnosing illness among local macropods.
- Strong knowledge of wildlife behaviour enabling compassionate care for distressed animals during the rehabilitation and rescue process, reducing stress and reducing recovery time.
- Improved volunteer recruitment efforts by actively engaging with the community through social media platforms and outreach events.
- Facilitated successful releases of rehabilitated animals back into their natural habitats, helping maintain healthy population levels within ecosystems.
- Contributed to improvements in animal handling techniques, minimising risk of injury for both rescuers and wildlife.
- Collaborated with veterinarians and wildlife hospitals in developing individualised treatment plans tailored to each animal's specific needs.
- Safely captured and handled various wildlife species using specialised equipment while adhering to strict guidelines for animal welfare.
- Monitored recovering animals closely for signs of improvement or complications, promptly addressing any concerns that arose.
- Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals, promote physical comfort and facilitate sanitation and servicing.
- Assisted in rescues to treat sick, injured and orphaned wild animals.
- Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
- Administered medications and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild.
- Presented talks to public and school groups to encourage wildlife awareness and consideration through education.
- Research of best practices and current treatments for injured and ill macropods.
- Raise and release different species of macropods on own property.
Volunteer Bush Firefighter
NSW RFS
03.2021 - 12.2023
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighbouring fire departments.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
Business Owner/ Operator
Pupper & Co
04.2009 - 12.2023
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
- Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
- Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
- Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Event Photographer
Emma English Photography
01.2017 - 01.2018
- Captured memorable moments by skillfully photographing equine events, including NSW Reining Horse Association State Championship, Victorian Reining Horse Association State Championship, Australian Reining Breeders National Competition.
- Collaborated with event planners to ensure seamless integration of photography services into overall event timelines and logistics..
- Maintained a professional demeanour while interacting with diverse clientele and adapting to various event settings and challenges.
- Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
- Utilized advanced editing techniques to produce visually appealing images that showcased the essence of each unique event.
- Promoted business through targeted marketing efforts including social media engagement, website updates, blog posts, online galleries showcasing past work samples.
- Increased repeat business by building strong relationships with clients and providing exceptional customer service throughout the event photography process.
- Streamlined workflow with efficient organization of equipment, files, and schedules to maximize productivity during busy event seasons.
- Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Edited, toned, captioned, and uploaded photographs for magazine publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Assisted clients with creative ideas for photography needs.
- Customized photography strategies based on intended use and client preferences.
- Facilitated printing of images for client's portfolio.
- Designed and managed a professional, eye-catching website with online store containing clients photos from private sessions and events.
- Offered private photography services for portraits of pets and horses alongside owners.
Insurance Claims Assessor
Petsure Australia PTY LTD
11.2004 - 08.2006
- Primary Claims assessor for Australia's Leading Pet Health Insurance Company, Administering six products: AFS PetMed, Perfect Partners, Petsecure, RSPCA, Vets Own & Insurance Line .
- Primarily responsible for assessing claim eligibility according to the company's product policy wording and underwriting guidelines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Correspond with Australian veterinary clinics.
- Answer incoming client inquiries regarding claims, also assist with general inquiries for new business and existing membership.
- Manage a busy switchboard while simultaneously assessing claims.
- Provide input in team meetings on product literature and promotional materials.
- General office skills and intranet usage.
- Having a thorough and current knowledge of animal related illnesses and injuries and associated veterinary terminology to be able to accurately interpret and to liaise fluently with veterinarians and veterinary staff.
- Calculate and allocate payment to claims according to the level of cover and organize claims for authorisation.
- Respond to queries of claims status.
- Dealing with challenging enquiry with empathy and professionalism while upholding company policy.
- Report to supervisor and work effectively in a proactive team setting.
- Cultivated interpersonal skills by building positive relationships with others.
Veterinary Nurse
Wollongong Veterinary Hospital
02.2000 - 11.2004
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Streamlined clinic operations by implementing efficient inventory management practices for medical supplies and medications.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Prepared, sterilized and maintained medical instruments and equipment.
- Performed dental cleanings using ultrasonic scaler.
- Performed faecal examinations, urinalysis and bloodwork.
- Administered prescribed injectable controlled substances, tranquilisers, sedatives and injectable or inhalant anesthetics.
- Administered vaccinations to variety of animal species.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted in preparation and administration of anaesthesia for surgical processes.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
Education
Bachelor of Science - Zoology
University of New England
Armidale, NSW07.2026
Veterinary Nursing
TAFE NSW
Ultimo, NSWSkills
Wildlife & Animal Skills:
- Fauna Spotter Catcher Training - including Venomous Snakes
- Veterinary Nursing and Emergency Care Skills
- Patient Intake, Assessment, and Management
- Medical Record-Keeping
- Pathology and Laboratory Skills
- Ecological Surveys and Various Trapping Methods
- Trail Camera Operation
- Wildlife Identification
- Transporting Different Species
- Invasive Species Control
- Wildlife Rescue, Handling, Rehabilitation, and Husbandry
- Parasite Management
- Biosecurity Protocols
- Species-Specific Behavior
- Animal Ethics Training
Machinery Operation:
- General Towing
- Agricultural Machinery and Equipment
- Firefighting Equipment
- Four-Wheel Drive Operation and Recovery
- Aircraft Piloting
Interpersonal Skills:
- Relationship and Team Building
- Verbal and Written Communication Skills
- Community Engagement
- Teamwork and Collaboration
- Problem Solving
- Compassionate and Empathetic
- Self-Disciplined
General Skills:
- Office Skills - Data Entry, Computer and Intranet Use, Software Including Advanced Photo Editing Software, Excel, Word, and Some Basic R Studio, Switchboard Phone Operation
- First Aid and Safety
- Retail Operations
- Analytical Skills
- Attention to Detail
- Business Operation and Promotion
- Website Structure and Management
- Freelance Writing
Timeline
Macropod Coordinator - Volunteer
Northern Tablelands Wildlife Carers
02.2023 - Current
Volunteer Bush Firefighter
NSW RFS
03.2021 - 12.2023
Wildlife Rescue Volunteer
Wandandian Macropod Rehabilitation Centre (WRSC)
02.2021 - Current
Event Photographer
Emma English Photography
01.2017 - 01.2018
Business Owner/ Operator
Pupper & Co
04.2009 - 12.2023
Insurance Claims Assessor
Petsure Australia PTY LTD
11.2004 - 08.2006
Veterinary Nurse
Wollongong Veterinary Hospital
02.2000 - 11.2004
Bachelor of Science - Zoology
University of New England
Veterinary Nursing
TAFE NSW
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