Emma Evans

Finance Assistant

• Responsible for accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
• Daily use of accounting software, Netsuite, receipting and allocation of payments, including EFT, EFTPOS and Bpay. Processing credit card payments and administration fees.
• Proven record of successfully working within tight deadlines for AP runs, monthly debtors reports and end of month reconciliations.
• Preparation of Debtor Reports including Aged Receivables, and follow up on customer accounts with delayed payments.
• Coordinating credit card reconciliations for Executive Managers and ensure correct coding and appropriate authorisation as per approval limits.
• Developing and maintaining effective relationships with vendors and REIWA members to support financial operations and financial discrepancies and customer billing issues.
• Assisting with development and implementation of financial policies and procedures to streamline operations.

Office Coordinator

• Maintaining office environment and facilities for 60 staff.
• Liaising with external parties as required such as building management, IT support, phone providers, printing companies and coordinating all recurring facilities maintenance requirements..
• Acting as Personal Assistant to Executive General Manager Finance and Commercial.
• Implimentation of document expiration/renewal tracking software to achieve improvements to contract renewal processes to increase efficiency.
• WHS Committee member and Deputy Fire Warden.

• Delivered exceptional customer service to every customer through extensive knowledge of products and services, creating a positive experiences.
• Promptly responded to inquiries and requests from prospective members.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Cross-trained and provided support to the finance department.
• Investigated and resolved accounting and membership concerns.
• Experience using CRM and student management systems, Salesforce, Vetrak, and JR+.
• Trained new personnel regarding company operations, policies and services.
• Excellent communication skills, both verbal and written.

• Maintain confidentiality and ensured all confidential information was recorded correctly.
• Prepare, process and verify the accuracy of funeral documentation, with particular attention to detail including compliance with legislative requirements.
• Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates.
• Welcomed families and visitors into facility and guided them into appropriate meeting rooms or chapel.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Supported funeral director with all facets of funeral service coordination.
• Promptly responded to inquiries and requests from prospective customers.
• Updated account information to maintain customer records.

• Assisted clients and creditors with enquiries, including solving account queries between creditors and head office in a timely manner.
• Provided administrative support and month end reporting for the General Manager.
• Document control, management of project files and drawings.
• Preparation and formatting of documents to company guidelines and standards.
  

• Design and evaluation of learning resources for both paramedical and first aid courses to meet RTO compliance
• Accurate formatting of Clinical Practice Guidelines for consistency and correct medical terminology.
• Providing administrative support to Executive Manager of Clinical Governance.
• Analyse and evaluate learning programs for content relevance and quality.

• Providing administrative and clerical support to CFO and on-site supervisors.
• Accurate data entry and uploading of job costing and timesheet data.
• Processing of creditor invoices.
• Data entry of payroll for over 300 employees.
• Implementation of workflow efficient processes and document templates.

• Daily recording of all cash/cheques and generation of outgoing statements.
• Daily and monthly reporting including reconciliation of debtor reports.
• Input vendor payments and updated accounts to reflect new balances.