Emma Farley
Forest Lake,QLD
Summary
Dynamic professional with a diverse background in receptionist duties, administration, veterinary nursing, and retail management at Coles, now seeking to transition into the real estate industry. Possesses a strong foundation in customer service, administrative tasks, and team collaboration honed through various roles. Demonstrates adaptability, keen attention to detail, and excellent communication skills, essential for effectively engaging with clients and stakeholders. Eager to leverage transferable skills and enthusiasm for learning to excel in the fast-paced and dynamic world of real estate.
Overview
7
7
years of professional experience
Work History
Team Member
Coles Supermarkets
04.2023 - 02.2024
- Performed serving, cleaning and stocking to high standards and provided excellent customer service
- Supported management in achieving sales targets through effective merchandising techniques and attention to detail
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Conducted regular inventory checks, minimizing product waste and maintaining optimal stock levels
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
- Ensured compliance with local health regulations by upholding stringent sanitation standards throughout the delicatessen department
- Consistently exceeded performance goals through effective time management and prioritization of tasks
- Assisted in training new staff members on proper procedures and best practices, fostering a cohesive team environment
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Trainee Veterinary Nurse
Alma Street Veterinary Hospital
06.2020 - 12.2021
- Administered oral or topical medications, including vaccines to boarding patients as specified by veterinarian in animal's medical record
- Maintained detailed records of animal health care, symptoms and diagnostic treatments
- Monitored vital signs of animals during surgical procedures and provided postoperative care
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave, including preparing the animal for surgical procedures
- Assisted veterinarians with radiographs and ultrasounds & euthanasia of animals
- Filed daily progress records, surgery logs, x-ray logs, and routine records
- Performed dental cleanings using ultrasonic scaler
- Interacted with clients regarding animal health, nutrition, pre & post-surgery, education on treatment protocol and general procedures
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Triaged incoming patients to determine treatment needs and urgency of care
- Supported office staff and operational requirements with administrative and reception tasks
- Managed multi-line phone system and pleasantly greeted patients
- Printed prescription requests and queries in compliance with practice protocol
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Maintained office and waiting room, keeping common areas clean and tidy.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
Administrator/Receptionist
Sassy Style Tutoring
05.2017 - 10.2020
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Education
PCC4U
09.2022
National Hand Hygiene Initiative
Rockhampton, QLD07.2022
Allens Training
07.2022
Allens Training
07.2022
Allens Training
07.2022
High School Diploma -
St Ursula’s Collage
11.2019
Binnacle Training
10.2019
Binnacle Training
11.2018
Skills
- Office Management
- Scheduling
- Telephone skills
- Multi-line telephone operation
- Customer/Client relations
- Verbal and written communication
- Workplace Safety
- Goal-oriented mindset
- Supply Management
Accomplishments
- Honour Awards for preparation and commitment to studies.
- Wrapped birthing kits to send to 3rd world countries.
- Walked for Domestic Violence.
- Walked 75km and raised $215 for Australians living with mental illness with the Blackdog Institute.
- Blue card.
- NDIS worker screen check.
- Open driver’s license and own vehicle.
References
- Sarah Beresford, Sassy Style Tutoring, Owner, 0439 008 330
- Stephanie Stokic, Coles Kedron, Delicatessen Manager, 0406 105 076
Timeline
Team Member
Coles Supermarkets
04.2023 - 02.2024
Trainee Veterinary Nurse
Alma Street Veterinary Hospital
06.2020 - 12.2021
Administrator/Receptionist
Sassy Style Tutoring
05.2017 - 10.2020
PCC4U
National Hand Hygiene Initiative
Allens Training
Allens Training
Allens Training
High School Diploma -
St Ursula’s Collage
Binnacle Training
Binnacle Training
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