Summary
Overview
Work History
Education
Skills
Accomplishments
Attributes
Timeline
Generic

Emma Farnham

Hillside,VIC

Summary

Knowledgeable professional with experience in retail management, leading store operations and driving sales growth. Strong emphasis on teamwork and collaboration, ensuring reliability and adaptability is upheld. Utilising strategic planning and problem-solving to enhance store efficiency and the maintenance of store presentation standards.

Overview

8
8
years of professional experience

Work History

Store Manager

Glue Store
07.2024 - Current
  • Cash handling, Customer service, Team management, Email correspondence.
  • Recruitment, Training and Supervising team members.
  • Budget management.
  • Maintaining statistical and financial records.

Casual Sales Assistant

Glue Store
01.2023 - 01.2024

Cash handling, Customer service.

Assisting customers to find their desired item.

Online Distribution Centre

TIC Group
03.2020 - 10.2023
  • Inventory management and reporting, device programming, pick packing

Pick Packing

Elite Staffing Solutions
10.2019 - 10.2023
  • Pick packing, moving of boxes, scanning of items

Hospitality

Robin Hood Hotel
02.2020 - 03.2020
  • Waitressing, bartending, cash handling, customer service

Customer Service

Urban Pizza Project
07.2019 - 02.2020
  • Work on register, customer / phone service, cash handling

Student Teacher

Melton Central Dance Factory
01.2017 - 01.2019
  • Student teacher

Customer Service

Ollies Chicken
01.2017 - 01.2018
  • Work on register, customer service, and handling and preparation of food

Education

Bachelor of Criminal Justice and Psychological Studies -

Victoria University
01.2023

Year 12 -

Overnewton Anglican Community College
12.2019

Victorian Certificate of Education -

12.2019

Skills

  • Cash management
  • Processing of transactions
  • Safe food handling
  • Quick to pick up new techniques
  • Knowledgeable in the use of computerised methods
  • Knowledgeable in the use of Microsoft Word and Excel
  • Use of EFTPOS machines and cash registers
  • Confident in the use of telephones
  • Email communication
  • Customer Service Management
  • Multitasking and Organization
  • Customer Relations
  • Problem-Solving
  • Inventory Management

Accomplishments

  • 2016, Highest score in food technology – correct preparation, storage and handling of high-risk contaminative foods and nutrition
  • 2017, Qualified first aider
  • 2017, Qualified sports trainer
  • 2018, DUX of subject – physical education
  • 2019, Victorian Certificate of Education
  • 2016, Completing dance examinations
  • 2017, Completing 15 consecutive years of dance at Melton Central Dance Factory
  • 2017, Becoming a student teacher at Melton Central Dance Factory
  • 2017, Becoming a part of the Overnewton Anglican Community College Cheerleading team
  • 2018, Student Representative Council member
  • 2018, Being awarded with the Glenn Farnham memorial trophy at Melton Central Dance Factory
  • 2019, House captain at Overnewton Anglican Community College
  • 2019, Yellow colours at Overnewton Anglican Community College for College Musical ‘Legally Blonde’
  • 2022, Completing 20 consecutive years of dance at Melton Central Dance Factory and Galactic Dance and Entertainment

Attributes

  • Reliable – The ability to plan and make decisions that don’t take over the space of important times and the ability to attend all needed shifts on time and ready to work
  • Adaptable – The ability to adapt to all means with high levels of flexibility to attend to the high demands of the workforce
  • Well mannered – a high level of emotional intelligence and a high regard for manners which enables the highest level of customer service and respect

Timeline

Store Manager

Glue Store
07.2024 - Current

Casual Sales Assistant

Glue Store
01.2023 - 01.2024

Online Distribution Centre

TIC Group
03.2020 - 10.2023

Hospitality

Robin Hood Hotel
02.2020 - 03.2020

Pick Packing

Elite Staffing Solutions
10.2019 - 10.2023

Customer Service

Urban Pizza Project
07.2019 - 02.2020

Student Teacher

Melton Central Dance Factory
01.2017 - 01.2019

Customer Service

Ollies Chicken
01.2017 - 01.2018

Year 12 -

Overnewton Anglican Community College

Victorian Certificate of Education -

Bachelor of Criminal Justice and Psychological Studies -

Victoria University
Emma Farnham