Emma Ferguson
Thorneside,Australia
Summary
Compassionate disability support worker with several years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Manager
Viva Energy Retail/OTR Group
Wynnum Qld, Queensland
02.2022 - 08.2025
- Directed daily operations, including management of staff and contractors.
- Oversaw daily operations of retail sites to ensure compliance with safety standards.
- Streamlined operational processes to enhance overall site performance.
- Monitored site performance to identify process improvements and efficiency gains.
- Coordinated staff schedules, optimizing workforce efficiency and coverage.
- Managed inventory levels, ensuring accuracy and timely replenishment.
- Implemented training programs for new team members on operational procedures.
Aged Care Support Worker
Micare
Birkdale QLD, Queensland
12.2020 - 02.2022
- Provided compassionate care to elderly residents, supporting daily living activities.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Provided companionship and emotional support to elderly clients.
- Administered medication under supervision, ensuring compliance with care plans.
- Collaborated with healthcare teams to implement individualized care strategies.
- Facilitated social activities to enhance resident engagement and community connection.
- Maintained records of client care plans and progress notes.
- Maintained a clean and safe environment, following health and safety protocols.
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
Mental Health Support Worker
Karakan
Underwood QLD, QLD
05.2014 - 10.2016
- Implemented crisis intervention strategies to ensure client safety and well-being.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Delivered compassionate support to individuals facing mental health challenges.
- Assisted clients with daily living activities and personal care routines.
- Facilitated transportation for clients to appointments and essential locations.
Education
Certificate IV - Mental Health
TAFE Queensland
QLD07-2014
Certificate IV - Alcohol And Other Drugs
TAFE Queensland
QLD07-2014
Skills
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Documentation management
- Health and safety compliance
- Emotional support
- Compassionate care
- Medication organization
- Housekeeping and meal preparation
Accomplishments
Site Manager Of The Year Award 2023
Certification
Food Safety Supervisor
Timeline
Site Manager
Viva Energy Retail/OTR Group
02.2022 - 08.2025
Aged Care Support Worker
Micare
12.2020 - 02.2022
Mental Health Support Worker
Karakan
05.2014 - 10.2016
Certificate IV - Mental Health
TAFE Queensland
Certificate IV - Alcohol And Other Drugs
TAFE Queensland