Summary
Overview
Work History
Education
Skills
Certification
HOBBIES
Timeline
Generic

Emma Ficinus

Park Orchards,Vic

Summary

Dynamic professional with a proven track record in an office environment, hospitality and events, excelling in office administration and customer relations. Demonstrates meticulous attention to detail and excellent communication skills, significantly enhancing client satisfaction and operational efficiency. A dedicated team player known for a fast-learning curve and initiative with a passion for customer service. Adept at Microsoft Office Suite.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administration

MBCM STRATA SPECIALISTS
02.2018 - Current
  • Managed the day to day running of the business through a the use of the company's intricate database
  • Built and maintained client satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits
  • Managed accounts payable and receivable, ensuring contractors are paid in a timely manner and all clients/owners pay their fees on time. Escalated to debt recovery then legal action for owners in arrears
  • Ensured electronic banking was undertaken daily and troubleshooted when errors occurred.
  • Reduced administrative workload for Owners Corporation Consultants by managing calendar appointments, coordinating meetings and keeping track of due tasks
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Managed spreadsheets and databases to ensure up to date and accurate records are kept
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
  • Supported executive staff by drafting correspondence and preparing presentation materials for meetings
  • Collaborated with colleagues on various projects, ensuring smooth workflow and completion within deadlines or urgent, unexpected tasks
  • Scheduled office meetings and client appointments
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Contributed to team morale-building initiatives by participating in company-sponsored events and activities throughout the year.

Administrative Assistant

Park Orchards Baskstball Club
04.2015 - 08.2019
  • Managed the use of 4 basketball stadiums to be used for training and games. Included ensuring staff care for the stadiums and they were kept clean and secure
  • Managed registration of players and assisted in team allocations
  • Communicated team lists/training times to all players' families
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Dealt with complaints from parents on a daily basis
  • Managed inventory of training equipment and uniforms for players and coaches, proactively ordering necessary items before depletion to avoid disruptions.
  • Coordinated a volunteer-run uniform night each season for all players and followed up on special orders in a timely manner
  • Kept spreadsheet of all training times and court use
  • Liaised with coaches to ensure they had adequate equipment and player information
  • Monitored WWCC for coaches and team managers
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies
  • Organised events such as First Aid training, Coaches' nights and additional training by special guests
  • Ensured accurate record-keeping with diligent data entry and database management for awards, milestones for players
  • Coordinated awards for all teams and organised presentation nights each season
  • Implemented club merchandise such as tees' hoodies and caps to improve revenue and create a cohesive brand and sense of community
  • Enhanced community spirit by initiating and organising a Community Day for over 1000 people

Conference Sales Coorindator/Manager

Rydges Hotel
12.2000 - 10.2002
  • Managed enquires, sent out proposals and negotiated with clients to secure their business and meet monthly budget
  • Greeted guests/prospective clients for a guided tour of the facilities to sell the function space
  • Kept detailed records of event/function particulars such as number of guests, rooms required, catering needs, AV equipment and ensured all were provided
  • Collaborated with Executive Chef, General Manager, maintenance, housekeeping and reservations staff, to ensure a flawless function
  • Prepared account and post-function analysis to discuss with GM in relation to forecasts, and budgets
  • Supervised the set up of functions and conferences, often completing a quick turn-around for a subsequent function
  • Oversaw the running of all events
  • Ensured functions ran professionally, by anticipating needs of the clients to prevent disruptions
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions in a timely manner
  • Supervised the restaurant, bar and room service staff
  • Trained, managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.


Resturant Manager

Millenium Brittanaia Hotel
10.1999 - 07.2000
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction
  • Oversaw food handling and monitored safety protocols
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well

Education

Bachelor of Science - Consumer Science

RMIT University
Melbourne, VIC

Skills

  • Professional and mature
  • Dedicated Team Player
  • Meticulous attention to detail
  • Fast learner
  • Works well independently
  • Shows initiative
  • Excellent communication skills
  • Microsoft Office Suite

Certification

Certificate III in Hospitality (Food and Beverage) THH32797

Certificate II in Hospitality Operations THH21897

HOBBIES

Hiking

Completed the Oxfam Trail Walk (100km) 3 times

If the weather is nice, I am outside

Enjoy keeping fit and active

Travelling

I love relaxing with a book

Timeline

Administration

MBCM STRATA SPECIALISTS
02.2018 - Current

Administrative Assistant

Park Orchards Baskstball Club
04.2015 - 08.2019

Conference Sales Coorindator/Manager

Rydges Hotel
12.2000 - 10.2002

Resturant Manager

Millenium Brittanaia Hotel
10.1999 - 07.2000

Bachelor of Science - Consumer Science

RMIT University

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Emma Ficinus