Summary
Overview
Work History
Education
Skills
Timeline
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Emma Fogarty

Whitebridge,NSW

Summary

Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

8
8
years of professional experience

Work History

Events & Social Media Manager

MEET Restaurant
08.2023 - Current
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavours.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Venue Manager

Tray 3 Pty Ltd.
12.2019 - 06.2023
  • Managed 2 separate venues over 4 year period.
  • Oversight and management of teams between 4 - 35 people.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Maintained accurate notes of changes and requests for each event and ascertained allocation.
  • Interacted well with patrons to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Store Manager

Bloch
03.2016 - 12.2020
  • Managed team of 8 people.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store rosters based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised and assisted in creating exciting merchandise displays to catch attention of store customers.

Education

Bachelor of Business - Marketing

University of Newcastle
Newcastle, NSW
06.2024

Skills

  • Marketing and Advertising
  • Promotional Campaigns
  • Problem Resolution
  • Event Planning and Management
  • Management Training
  • Cash Management
  • Customer Relations
  • Content Creation

Timeline

Events & Social Media Manager

MEET Restaurant
08.2023 - Current

Venue Manager

Tray 3 Pty Ltd.
12.2019 - 06.2023

Store Manager

Bloch
03.2016 - 12.2020

Bachelor of Business - Marketing

University of Newcastle

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Emma Fogarty