Emma Fogarty
Whitebridge,NSW
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
8
8
years of professional experience
Work History
Events & Social Media Manager
MEET Restaurant
08.2023 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavours.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
Venue Manager
Tray 3 Pty Ltd.
12.2019 - 06.2023
- Managed 2 separate venues over 4 year period.
- Oversight and management of teams between 4 - 35 people.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Interacted well with patrons to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Bloch
03.2016 - 12.2020
- Managed team of 8 people.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store rosters based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Supervised and assisted in creating exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Business - Marketing
University of Newcastle
Newcastle, NSW06.2024
Skills
- Marketing and Advertising
- Promotional Campaigns
- Problem Resolution
- Event Planning and Management
- Management Training
- Cash Management
- Customer Relations
- Content Creation
Timeline
Events & Social Media Manager
MEET Restaurant
08.2023 - Current
Venue Manager
Tray 3 Pty Ltd.
12.2019 - 06.2023
Store Manager
Bloch
03.2016 - 12.2020
Bachelor of Business - Marketing
University of Newcastle
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