Emma Forbes
Maudsland
Summary
-Knowledgeable about maintaining an organized workspace.
-Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks.
-Focused on always producing high-quality customer service and professional results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barstaff/Waitress/Events Team Member
Eagle Heights Mountain Resort
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Assisting in setting up/ packing down for events, such as weddings and tour groups. Three course meal drop experience, and running function bar.
Coles
Night Fill Manager- Niroj
03.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Scenario Cafe
Lan Zou
11.2022 - 11.2023
- Improved customer satisfaction by providing exceptional service and promptly addressing inquiries.
- Managed daily cafe operations, ensuring efficiency and seamless customer experience.
- Enhanced overall cafe atmosphere with a focus on cleanliness, organization, and visual appeal.
Customer Service Cashier/Food Service Worker
Lan Zou, Soul Origin
02.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strong customer service skills.
Customer Service Cashier/Food Service Worker
Lan Zou, Soul Origin
03.2016 - 01.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strong customer service skills.
Customer Service Cashier
Action Paintball Games
05.2010 - 03.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Sales Staff Member
Target
03.2008 - 04.2009
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding customer service.
- Updating stock, cleaning of floor retail areas.
- Maintaining merchandise.
Education
Certificate III -
The Mask Makeup Acadamy
06.2011
High School Diploma -
Gilroy College
12.2010
Skills
- Attention to Detail
- Positive Customer Engagement
- Efficiently Managing Fast-Paced Work
- Customer Issue Resolution
- Cross-Functional Teamwork
- Hospitality Engagement
- Beverage and Meal Order Management
- Point Of Sale Management
- Transaction Processing
- Consistent Reliability
- Efficient Food Delivery
- Coffee Making
Certification
-RSA/ RSG
-KENO Basic Training Certificate
-KENO Responsible Play Certificate
-KENO Advanced Training Certificate
-Armed Robbery Training Certificate
-Workplace Bullying, Sexual Harassment & Vilification Certificate
-Food Handling Certificate
Timeline
Barstaff/Waitress/Events Team Member
Eagle Heights Mountain Resort
03.2024 - Current
Coles
Night Fill Manager- Niroj
03.2023 - 11.2023
Scenario Cafe
Lan Zou
11.2022 - 11.2023
Customer Service Cashier/Food Service Worker
Lan Zou, Soul Origin
02.2022 - 10.2022
Customer Service Cashier/Food Service Worker
Lan Zou, Soul Origin
03.2016 - 01.2017
Customer Service Cashier
Action Paintball Games
05.2010 - 03.2013
Sales Staff Member
Target
03.2008 - 04.2009
High School Diploma -
Gilroy College
Certificate III -
The Mask Makeup Acadamy
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