Emma Forbes Jordan
Carrington,NSW
Summary
Resourceful, Reliable and trustworthy. Known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Focused on providing professional service and support to every customer or client. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated with relevant background in retail and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in previous role includes contributing to increased revenue through effective product promotion and upselling techniques. Proven ability in managing tasks efficiently and delivering exceptional service to customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bakers Cottage Cafe
Carrington
2024.01 - Current
- Conducted daily inspections of equipment to ensure proper functioning order.
- Monitored inventory levels and replenished stock as needed.
- Performed opening and closing duties as assigned by management.
- Received payment from customers and processed transactions accurately.
- Assisted with the preparation of food and beverage items for customers.
- Enforced safety regulations among staff members.
- Provided customer service to ensure guest satisfaction.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Monitored expiration dates on ingredients and finished products.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Operated POS system to process bakery sales transactions.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Participated in staff meetings and training sessions to improve bakery operations and customer service skills.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
Traffic Controller
Traffic Logistics
Beresfield
2022.01 - 2022.11
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Managed setup and removal of temporary traffic control equipment and signs.
- Monitored and coordinated traffic during power outages and emergencies
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
Cleaner
Home Sweet Home Cleaning
Barnsley , NSW
2021.12 - 2022.03
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Provided assistance with laundry services when needed.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Emptied trash cans and replaced liners as needed.
- Used steam equipment to periodically clean upholstery and carpeting.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Followed company uniform, performance and security policies with every job.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
Bartender
The Fire Station Hotel
Wallsend
2018.12 - 2019.08
- Attended regular training sessions to stay updated on new products or trends.
- Stocked ice bins and coolers as needed throughout shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Bartender
Catho Pub
Catherine Hill Bay , NSW
2013.07 - 2016.12
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Tracked monthly progress against established goals for beverage sales, labor costs.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
- Created daily drink specials to increase sales volume and revenue.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
- Coordinated special events taking place at the bar such as live music or trivia nights.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.
- Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Established policies for bar operations including payment methods accepted, dress code requirements.
- Supervised the preparation of drinks for customers according to established recipes and standards.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Restocked beer and liquor regularly and after special events.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Education
Some College (No Degree) - Year 10
Waratah Technology Campus Callaghan College
WaratahSkills
- Employee Scheduling
- Recruiting and interviewing
- Operations Management
- Sales monitoring
- Product and service knowledge
- Retail Operations
- Team motivation
- Sales Growth
- Money Handling
- Promotional planning
- Orientating and training
- Staff Supervision
- Customer Relations
- Stock management
- Opening and closing procedures
- Product management and pricing
- Returns and exchanges
- Customer Service
- Problem-Solving
- Attention to Detail
- Effective Communication
- Honest and Dependable
- Order Management
Certification
- Licenses For Work, Cardiff
Graduate Certificate - Certified Traffic Controller - 2021
White Card
Work Health & Safety
References
- Tamika Mathews - 0411264404 (Manager Bakers Cottage Cafe)
- Lauren Micelles - 0422499736 (Traffic Logistics Team Leader)
- Casey Lovegrove - 0403038445 ( Co-Worker)
0411264404
Timeline
Assistant Manager
Bakers Cottage Cafe
2024.01 - Current
Traffic Controller
Traffic Logistics
2022.01 - 2022.11
Cleaner
Home Sweet Home Cleaning
2021.12 - 2022.03
Bartender
The Fire Station Hotel
2018.12 - 2019.08
Bartender
Catho Pub
2013.07 - 2016.12
Some College (No Degree) - Year 10
Waratah Technology Campus Callaghan College
- Licenses For Work, Cardiff
Graduate Certificate - Certified Traffic Controller - 2021
White Card
Work Health & Safety
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