Emma Franklin
Mandurah
Summary
Dynamic Senior Mobility Advisor at Crown Worldwide Group, adept at fostering client loyalty through exceptional relationship building and analytical problem-solving. Enhanced customer satisfaction ratings by delivering outstanding service during complex international relocations, while demonstrating empathy and effective communication. Proven ability to manage multiple tasks and prioritize effectively in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Mobility Advisor
Crown Worldwide Group
09.2019 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Managed all aspects of client relocations, ensuring a seamless transition and minimal disruption to their lives.
- Assisted clients in navigating the complex process of international relocation, addressing any legal or cultural challenges that arose.
- Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
Administrative Assistant
IMS
01.2018 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Vestas Wind Technology
03.2017 - 03.2018
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
- Customer service
- Active listening
- Empathy and understanding
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Multitasking
- Task prioritization
Certification
Certificate II Business
Timeline
Senior Mobility Advisor
Crown Worldwide Group
09.2019 - Current
Administrative Assistant
IMS
01.2018 - 09.2019
Administrative Assistant
Vestas Wind Technology
03.2017 - 03.2018
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