Summary
Overview
Work History
Education
Skills
Certificates Awards
License
Languages
Personal Information
Certification
Timeline
Generic

Emma Fraser

Success,WA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 16 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Owner of My Own Family Day Care Service

Emma's Family Day Care
12.2009 - Current
  • Caring for children aged from 1 to 4 years of age on a daily basis, including planning and programming using the Early Years Learning Framework, Nutrition and Meal Planning, Hand Hygiene and Wellbeing, Mandatory Reporting, Sun safety and registered with Elite Family Day Care Scheme
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Conducted audit inspections and independent checks to maintain standards of safety.
  • Interacted well with customers to build connections and nurture relationships.
  • Nominated for Educator of the Year 2023, 2022, 2021, 2020 and 2019

Office and Payroll Entry Clerk

Veolia Environmental Services
12.2008 - 12.2009
  • A variety of rolls including receptionist, payroll clerk, data collection and entry.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.
  • Boosted customer satisfaction by promptly responding to inquiries and resolving issues related to data discrepancies or missing records.
  • Improved overall office organization by implementing effective filing systems for both physical and digital records.
  • Expedited document processing by accurately scanning, indexing, and filing paperwork for easy retrieval when needed.
  • Reduced errors in data entry by consistently double-checking inputted information against source documents.
  • Streamlined workflow for faster processing of documents through efficient organization and prioritization of tasks.
  • Demonstrated flexibility by adjusting to shifting priorities and workload demands, effectively meeting deadlines without sacrificing quality.
  • Increased data accuracy by meticulously entering and updating information in the company database.
  • Eased administrative burden on supervisors by taking on additional responsibilities when required, such as scheduling meetings or coordinating events.
  • Developed data entry policies and procedures in compliance with company standards.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.

Various Band One Positions

Australian Customs Service
05.1995 - 12.2008
  • Various positions starting with 6 months enrolment training which then trains officers to carry out the many various jobs within the Department
  • Some of these include, Baggage checks, Personal search, Immigration Control and Passport checks, Shipping clearances, Cargo inspections and other related Border Security related roles
  • Other skills obtained included Front counter Customer service, data entry and processing
  • Documentation and Document security, Interview skills, Investigation techniques and Collection and storage of evidence.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Reception and Bookkeeping

Iliadis and Assoc Architects
01.2003 - 01.2005
  • A variety of rolls including receptionist, payroll clerk, accounts keeping, data collection and entry
  • I also was asked to select colour schemes for Dept of Housing projects.
  • Utilized advanced technology tools for data entry automation, reducing human error in financial record-keeping tasks .
  • Trained new employees on company procedures and tax preparation software, fostering a supportive work environment.
  • Streamlined bookkeeping processes for increased efficiency and accuracy in financial reporting.
  • Collaborated with colleagues to develop best practices for year-end bookkeeping tasks, enhancing team performance.
  • Worked closely with small business owners to optimize their accounting systems for more manageable year-end closings .
  • Managed multiple client accounts simultaneously while maintaining attention to detail and meeting deadlines consistently.
  • Maintained strict confidentiality of client information, ensuring privacy and trustworthiness.
  • Provided exceptional customer service by addressing client inquiries and concerns in a timely manner.

Level One Customer Service

Department of Social Security (now known as Centrelink)
01.1992 - 05.1995
  • Starting with a one year Traineeship which involved both attendance at Tafe and 3 days on the job learning; the end result being offered a full time staff position with the Department, where I worked in a total on 3 regional offices, and was involved in data collection, examination and entry of clients
  • Processing of the recovery of overpaid Centre link payments, and also began training to become an on the road, specialist recovery officer
  • I finished here when a transfer to the Australian Customs Service was offered.
  • Managed a high volume of inbound calls while maintaining a professional demeanour under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Collaborated with team members to improve overall response times and service quality.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.

Checkout Operator

Farmer Jacks Supermarket
06.1988 - 09.1992
  • Worked as a part time checkout operator, during my high school years, this position includes customer service, packaging of goods, collection and handling of money, shelf and stock handling, ticketing and pricing and banking of daily takings.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Restocked and organized merchandise in front lanes.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Taught associates to operate cash registers and back up team members during busy periods.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Adhered closely to safety protocols when bagging items, minimizing risk of damage or breakage during transport.
  • Identified potential security risks and alerted management, reducing instances of theft within the store.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Diploma in Early Childhood Education And Care - Early Childhood Education

Training For Me
Perth, WA
11.2015

Certificate 3 in Childcare Services - Early Childhood Education

Central Tafe
Perth
09.2009

Australian Government Traineeship - General Office Services

Leederville Tafe
Leederville, WA
11.1992

Year 12 TEE -

Craigie Senior High School
Craigie, WA
11.1991

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Business Development
  • Business Administration
  • Regulatory Compliance
  • Customer Service
  • Driven and Determined
  • Work Planning and Prioritization
  • Team Collaboration and Leadership
  • Quality Assurance
  • Bookkeeping
  • Coaching and Mentoring
  • Social Media Marketing
  • Performance Improvement
  • Organizational Development
  • Teamwork and Collaboration
  • Decision-Making
  • Records Organization and Management
  • Desktops, Laptops, and Mobile Devices

Certificates Awards

  • Senior First Aid valid until 09/2024
  • Certificate in Management of Asthma and Anaphylaxis – Allen's Training
  • National Police Clearance – current
  • Working with Children Card – current
  • Diploma in Children's Services
  • Certificate III in Children's Services
  • Certificate of Registration of a Food Business
  • Certificate of Attendance – Identifying and Responding to Concerns for Child's Wellbeing.
  • Certificates in Food Handling, Fire Safety Training, Sids safe sleeping and basic dog handling.
  • Responsible Service of Alcohol
  • Food safety Supervisor.

License

Current C Class

Languages

English

Personal Information

  • Citizenship: Australian
  • Date of Birth: 09/06/74

Certification

Police Clearance

Working With Children Check

First Aid, Asthma and Anaphylaxis Trained

Child Protection and Mandatory Reporting

Food Safety Certificate

Safe Dog Handling

Fire safety

SIDS Sleep Safety

Generation Sun Smart

Covid 19 Basic Infection Control

Covid 19 Hand Hygiene


Timeline

Owner of My Own Family Day Care Service

Emma's Family Day Care
12.2009 - Current

Office and Payroll Entry Clerk

Veolia Environmental Services
12.2008 - 12.2009

Reception and Bookkeeping

Iliadis and Assoc Architects
01.2003 - 01.2005

Various Band One Positions

Australian Customs Service
05.1995 - 12.2008

Level One Customer Service

Department of Social Security (now known as Centrelink)
01.1992 - 05.1995

Checkout Operator

Farmer Jacks Supermarket
06.1988 - 09.1992

Diploma in Early Childhood Education And Care - Early Childhood Education

Training For Me

Certificate 3 in Childcare Services - Early Childhood Education

Central Tafe

Australian Government Traineeship - General Office Services

Leederville Tafe

Year 12 TEE -

Craigie Senior High School

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Emma Fraser