Emma Gao
Gold Coast,QLD
Summary
I am a friendly and reliable individual with strong communication and interpersonal skills, currently seeking a part-time customer service position. I have relevant experience working closely with clients and collaborating with cross-functional teams to deliver positive and efficient service outcomes. I take pride in creating a welcoming environment, resolving issues effectively, and ensuring customer satisfaction. With flexible availability during my school holidays, I am eager to contribute my skills and positive attitude to your team.
Overview
4
4
years of professional experience
Work History
Customer Services Coordinator
Momentum
08.2022 - 01.2025
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported team in managing customer service operations using CRM systems to track interactions.
- Collaborated with colleagues to ensure timely responses to customer emails and phone calls.
- Maintained accurate records of customer feedback to improve service quality and support initiatives.
Project Coordinator
Beijing 2022 Olympic Organising Committee
08.2020 - 05.2022
- Coordinated project timelines and deliverables to ensure alignment with event goals.
- Facilitated communication between cross-functional teams to streamline operations and enhance collaboration.
- Managed documentation and reporting processes, ensuring accuracy and compliance with organizational standards.
- Developed and implemented process improvements to optimize workflow efficiency within project management frameworks.
Education
Master of Science - Speech Pathology
Griffith University
Southport, QLD10-2026
Skills
- Customer service excellence
- Complaint handling
- Outstanding communication
- Friendly and helpful
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Services Coordinator
Momentum
08.2022 - 01.2025
Project Coordinator
Beijing 2022 Olympic Organising Committee
08.2020 - 05.2022
Master of Science - Speech Pathology
Griffith University