Summary
Overview
Work History
Education
Skills
Timeline
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Emma Gelhaar

Roma,Australia

Summary

With an excellent work ethic, I take pride in my responsibilities and ensure tasks are completed to the best of my ability. Thriving in team environments, I enjoy making others feel great about themselves. Throughout my hairdressing experience, I have demonstrated the ability to learn new techniques, trends, and administrative functions. I adapt quickly to learning computer programs with minimal interaction. My time and workload management skills, along with effective communication abilities, enable me to liaise with stakeholders at all levels. Holding an Open Manual Drivers License and a White card since 2016, I am eager to pursue any further training or courses required for the Housing Officer role. Offering a solid foundation in organizational skills and a quick learner mentality, I am ready to contribute to a dynamic team environment. With proficiency in computer applications and understanding of administrative procedures, I can support office tasks and project coordination. Transitioning into a new field, I have developed skills in tenant relations and housing policies within a structured housing environment. Known for my strong organisational abilities and efficient problem-solving skills, I am prepared to leverage these transferable skills effectively in a new professional setting. Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help Department of housing and Public Works improve operations. Solid foundation in administrative functions and track record of supporting efficient office operations. Successfully coordinated schedules, managed communications, and streamlined processes to enhance organisational performance. Demonstrated strong organizational and problem-solving skills in diverse workplace environments.

Overview

14
14
years of professional experience

Work History

Business Administration Officer

Western Food Wholesalers
07.2024 - Current
  • Responsibilities in administrative functions for effective day to day running such as:
  • Front counter walk-in bookings and enquiries
  • Answering the phone for bookings and other enquiries
  • Answering emails and organising quotes for major services such as Weddings & Formals
  • Data entry into the booking and product ordering system
  • Calling suppliers and warehouses to order stock and supplies
  • Other general administrative duties as required
  • Speaking with brand reps to organise regular training and merchandise for our team
  • Guide and Assist Apprentices with training and skills (written and practical)
  • Check in with Tafe trainers to make sure apprentices are on track of if any extra training is necessary
  • Responsibilities in accounting functions such as:
  • Accurate end of day count
  • Accurate cash and card handling including cash draw sales for services and products
  • Accounts payable processing
  • Accounts receivable processing
  • Responsible for salon opening and closing when rostered on
  • Responsible for keeping track of stock limits
  • Responsible for creating product and stock displays for front of shop to maintain visual appeal
  • Provide exceptional level of customer service including complaint resolution to ensure satisfaction of all customers
  • Stock ordering including retail products and non-retail professional hairdressing supplies
  • Maintaining and updating client information and records

Cert III Senior Hairdresser

Afros Hair & Beauty
01.2021 - 07.2024
  • Full time employment through hairdressing apprenticeship commencing as a school-based apprentice, lessening in hours due to having2 children of my own now Kindy and School age (Prep)
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.

Cert III Senior Hairdresser

Hair FX Roma
01.2011 - 01.2020
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.

Sales and Service Consultant

Suncorp Bank
01.2016 - 01.2017
  • Everyday deposit and withdrawals
  • Internal and external Transfers
  • Making appointments and referring customers on to other consultants for further business and business enquiries
  • Account opening and closing
  • Creating and submitting Insurance policies
  • Creating and submitting applications and providing product information for Personal Loans & Credit Cards
  • Renewing term deposits
  • CRM- input of customer relationship information
  • Customer Complaints
  • Cold calling- ensuring customers are happy with their current products and services, assisting any enquires that they may have

Education

Certificate III - Hairdressing

TAFE Queensland South West (Toowoomba)

Senior Year 12 Certificate -

St John’s Catholic School Roma

Year 8 – Year 10 -

Concordia Lutheran College
Toowoomba, QLD

Cert IV - Small Business Management

Protea College Online

Beauty Course -

Online

Skills

  • Microsoft Office – Word, Excel, Outlook (intermediate)
  • Short cuts (hairdresser appointment and sales program)
  • Internet including Windows10
  • Shedul (Hairdressing appointment and sales program)
  • Protea College Student Portal (Online student study program)
  • CRM (Customer Relationship Management information program)
  • Administrative support
  • Office management
  • Customer relations
  • Payroll and budgeting
  • File maintenance
  • Calendar management

Timeline

Business Administration Officer

Western Food Wholesalers
07.2024 - Current

Cert III Senior Hairdresser

Afros Hair & Beauty
01.2021 - 07.2024

Sales and Service Consultant

Suncorp Bank
01.2016 - 01.2017

Cert III Senior Hairdresser

Hair FX Roma
01.2011 - 01.2020

Certificate III - Hairdressing

TAFE Queensland South West (Toowoomba)

Senior Year 12 Certificate -

St John’s Catholic School Roma

Year 8 – Year 10 -

Concordia Lutheran College

Cert IV - Small Business Management

Protea College Online

Beauty Course -

Online
Emma Gelhaar