Emma George
Brown Hill,VIC
Summary
Customer Focused Retail manager with over 14 years experience. Skilled in visual merchandising and high quality customer service. Hard working friendly and likes to be apart of a busy retail team.
Overview
14
14
years of professional experience
Work History
Part time sales assistant
Country Road
Ballarat, Vic
01.2024 - Current
- Assisted customers with their product selection and gave knowledgeable product advice.
- Maintained store appearance by organizing displays and replenishing merchandise.
- Processed sales transactions using the POS system.
- Did HD shifts opening and closing the store running the team for the day.
- Vm in all departments following a guide and doing product drops in store before opening.
Manager
Debbie Lee Fashions
Maryborough, Australia
01.2012 - 12.2023
- Exceptional customer service standards and resolved customer problems to uphold quality service.
- Completed opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Keeping on top of stock management.
- Visual Merchandising windows and throughout the store in accordance to the brands vision.
- Stock control and ordering for seasons 6 months ahead.
- Importing invoices and uploading new items in the system.
- Organizing faulty items and managing returns.
- In charge of all social media accounts and store website.
Education
Qualified Hairdresser - Hairdressing
Federation Uni Smb
Ballarat, VIC 01.2005 - 12/2009
Skills
- Sales
- Time Management
- Verbal and written Communication
- Brand Management
- Complex Problem-Solving
- Customer Service
- Visual Merchandising
Timeline
Part time sales assistant
Country Road
01.2024 - Current
Manager
Debbie Lee Fashions
01.2012 - 12.2023
Qualified Hairdresser - Hairdressing
Federation Uni Smb
01.2005 - 12/2009