Emma George-Edds
Burdell,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Supervising Head of Department
Rebel Sport
12.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Acted as training subject matter expert and provided extensive technical support to different departments.
Customer Service Representative
Queensland Country Bank Stadium
04.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
Barista Shift Supervisor
NQ Football Coffee Precinct
03.2019 - 11.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Education
Bachelor of Law And Commerce - Law
James Cook University
Townsville, QLD02.2026
High School Diploma -
Townsville Grammar School
North Ward, QLD12.2021
Skills
- Time Management
- Dependable and Responsible
- Troubleshooting
- Team Management
- Analytical Thinking
- Computer Skills
- Multitasking Abilities
- First Aid/CPR
- Supervision and leadership
- Decision-Making
Certification
- First Aid and CPR Training
- Visual Merchandiser Trained - Trainer of staff
Timeline
Supervising Head of Department
Rebel Sport
12.2021 - Current
Customer Service Representative
Queensland Country Bank Stadium
04.2020 - 07.2021
Barista Shift Supervisor
NQ Football Coffee Precinct
03.2019 - 11.2020
Bachelor of Law And Commerce - Law
James Cook University
High School Diploma -
Townsville Grammar School
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