Emma Georget
Victoria Point,QLD
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Operation roles with 22 years of experience providing corporate support activities to encourage team business efforts. Effectively interfaces between managers stakeholders on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service. Highly dependable, ethical and reliable supportive, works effectively with cross-functional teams in ensuring operational and service excellence.
Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Adaptable Business Support Officer with 22 years of providing operational oversight and enhancements to 4 companies. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Overview
26
26
years of professional experience
Work History
Senior Administration Officer
Redland City Council
09.2023 - Current
- Streamlined administrative processes by implementing new software and organizational systems.
- Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
- Boosted employee satisfaction, organizing regular team-building activities and events.
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
- Prepared reporting and documentation in Objective ECM to support effective divisional, functional and strategic business activity.
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Developed and implemented business administration systems, databases and recording systems to support operational delivery.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
BUSINESS SUPPORT OFFICER – TECHNICAL FLEET
Redland City Council
04.2023 - Current
- Training managing resources to satisfy specified service standards, provide valued customer service, and deliver services within budget.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Developed and maintained key business relationships to support organizational growth and expansion.
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
- Coordinated company events and meetings, managing logistics to ensure seamless execution.
- Served as a liaison between different departments within the organization, promoting effective communication and collaboration on joint projects.
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Optimized resource allocation through diligent tracking of project budgets and timelines.
- Handled sensitive documents securely while maintaining strict confidentiality protocols in line with company policy.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Managed day-to-day development issues.
- Streamlined workflow.
- Observed all laws, regulations and other applicable obligations.
SPORT & RECREATION LIASION OFFICER
Redland City Council
11.2022 - 04.2023
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
RECYCLING & WASTE OPERATIONS OFFICER
Redland City Council
07.2021 - 11.2022
- Operations Officer in Waste Landfill Services, managing and maintaining daily operations
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Constructive and healthy relationships between internal business unit managers, operational/workshop staff, manufacturers, and suppliers
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Championed change management initiatives aligning staff attitudes and behaviour's with organisational goals.
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications, and missed deadlines.
- Coordinated and attend meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversaw projects to help goals, tasks and milestones align with organisational strategy.
- Drove team engagement to achieve aggressive company targets.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Monitoring council site assets, roads drains pathways, environmental bio basin/pond procedures, engaging with contractors/stakeholders to achieve results within timeframes and budget
- Monthly Corrective Actions-safety inspections building hazards, fence line security risks, eye wash stations, fire ant protocol procedures, I&O WHS Committee reporting to safety on sites risks hazards potential harm, representing our team - HSR duties
- Protect the safety of self and other workers through safe work practices as detailed in the Workplace Health and Safety Responsibilities Procedure and associated statements
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organising data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
RECYCLING & WASTE SITE SUPERVISOR / LEADING HAND
REDLAND CITY COUNCIL
05.2019 - 07.2021
- Improved construction project efficiency by effectively managing resources and overseeing site operations.
- Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Streamlined processes for material procurement, reducing delays in construction timelines.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Mentored junior staff members in best practices for construction management, contributing to a skilled workforce within the company.
- Resolved issues proactively during construction phases by anticipating potential challenges and developing contingency plans accordingly.
- Facilitated smooth transitions between different stages of construction projects by maintaining open lines of communication among all stakeholders involved in the process.
- Identified areas for improvement in existing processes or structures on-site, recommending changes that improved overall functionality or aesthetics without compromising structural integrity or safety standards.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Implemented environmentally friendly construction practices, reducing waste and minimizing the environmental impact of projects.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Worked with personnel and managers to meet strict timelines.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Developed work schedules for team members to maximize shift coverage.
- Identified and eliminated safety risks through additional training.
- Resolved issues between employees and customers using company policies.
- Troubleshot issues to keep machinery and tools operational.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Increased client satisfaction rates by consistently delivering exceptional service in line with their expectations.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept records accurate and current by documenting movements in company system.
BUSINESS DEVELOPMENT MANAGER
METCASH FOOD & GROCERY; LENARD'S WHOLESALE
01.2010 - 01.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Negotiated lucrative contracts with suppliers and vendors, securing factorable pricing and terms for the company.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through up selling strategies and exceptional customer service.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Developed customised solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organisation to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
BUSINESS DEVELOPMENT MANAGER AND SALES MANAGER
SMITH SNACK FOOD COMPANY
01.2002 - 01.2009
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Increased sales revenue by developing and implementing effective sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
SALES REPRESENTIVE PART INTERPRETER
Snap On Tools
01.2001 - 01.2002
- Streamlined business negotiations by offering precise interpretation services for international partners
- Enhanced baler efficiency by performing routine maintenance and repairs on equipment
- Improved workplace safety by conducting thorough inspections of baler machinery and addressing potential hazards.
- Reduced downtime through proactive troubleshooting and swift resolution of mechanical issues.
- Demonstrated adaptability, quickly learning new machinery specifications as needed for diverse baling applications.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products
- Working amongst a very male domineering industry, strong mechanical aptitude, top sales running, KPI met in all training and business competitions, weekly contact programs, new customer deadlines
- Enhanced baler efficiency by performing routine maintenance and repairs on equipment
SALES REPRESENTATIVE
AUTOMOTIVE SUPPLIES
01.1998 - 01.2001
- Parts interpreter counter sales liaison
- Achieving - increasing in store profitability
- Working alongside a very male domineering environment
- Rosters and training
- 350 mechanical workshops operations portfolio Redlands City
- Liaising and collaborating with customers for store level satisfaction
- Set and achieve personal - team targets
- Time management to schedules delivery and collection.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Career Certification
Brisbane, QLD12.1995
Skills
- Ci Anywhere P&R Finance
- Asset
- Objective ECM
- Vendor panel
- Red-E-Map Portal
- Enterprise vault
- Comensura
- Report Writing
- Strategic Planning
- Adaptability
- Problem Solving
- Records Management
- Facility Maintenance
- Workflow Planning
- Database Administration
- Vendor Relationship Management
Accomplishments
- Awarded the ‘Achievers Certificate Redlands City Council'
- Awarded the ‘Certificate for maintaining the cleanest Company fleet vehicle'
- Awarded the ‘PepsiCo-ZDEV Code Of Conduct, Health Safety Induction, and safe driving award'
- Awarded the ‘Certificate of Appreciation the Smiths Snack Foods (PepsiCo)'
- Awarded Top Sales Representative achieving 17% over target – 1st Place.
- Awarded Mechanical Maintenance-Presentation of Fleet Truck & Tools.
References
- Gerard Stone, Service Manager - Organisational Services-Corporate Services, 0451110599
- Neil Furness, Fleet Assessment Officer - Corporate Services Fleet, Redland City Council, 0418356484
- Brock Dolan, Principle Adviser City Sports and Venues - Redland City Council, 0429 261 831
- Robert Walford, Service Manager Waste Operations - Redland City Council, 38298585
- Laurence Blacka, Senior Turf Services Officer - Redland City Council, 0409 348 849
The Outdoors
I enjoy working in the outdoors, we have an amazing coast line that brings joy to work amongst.
Timeline
Senior Administration Officer
Redland City Council
09.2023 - Current
BUSINESS SUPPORT OFFICER – TECHNICAL FLEET
Redland City Council
04.2023 - Current
SPORT & RECREATION LIASION OFFICER
Redland City Council
11.2022 - 04.2023
RECYCLING & WASTE OPERATIONS OFFICER
Redland City Council
07.2021 - 11.2022
RECYCLING & WASTE SITE SUPERVISOR / LEADING HAND
REDLAND CITY COUNCIL
05.2019 - 07.2021
BUSINESS DEVELOPMENT MANAGER
METCASH FOOD & GROCERY; LENARD'S WHOLESALE
01.2010 - 01.2018
BUSINESS DEVELOPMENT MANAGER AND SALES MANAGER
SMITH SNACK FOOD COMPANY
01.2002 - 01.2009
SALES REPRESENTIVE PART INTERPRETER
Snap On Tools
01.2001 - 01.2002
SALES REPRESENTATIVE
AUTOMOTIVE SUPPLIES
01.1998 - 01.2001
High School Diploma -
Career Certification
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