Hi, I’m
EMMA GONY
Cranbourne east,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
Work History
McDonald's Restaurant
Hospitality Worker
01.2023 - 07.2023
Job overview
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
McDonald's Restaurant
Hospitality Worker
03.2021 - 02.2023
Job overview
- Manager: Jensyn Filippides 0423 304 631
- Manager: Jemma Hulme 03) 8903 3600
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Observed established health and safety regulations to safeguard teams and guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Rowville Secondary College - Eastern Campus
High School Diploma
University Overview
- VCE expected 10/2023
- Completed Vocational Education and Training (VET) in: business cert 2
- Basketball program for Rowville sports academy, 2021 to 2023 ( tournaments, games.
- Basketball player , Victorian state development program 2021 to 2022
- Learners Permit License - December 2022 - now
Skills
- Communication
- Time management
- Organisation
- Adaptability
- Teamwork
- Cash Register Operations
- Food Preparation
- Managing Multiple Tasks
- Guest Satisfaction
- Cleaning and Sanitizing
Timeline
Hospitality Worker
McDonald's Restaurant
01.2023 - 07.2023
Hospitality Worker
McDonald's Restaurant
03.2021 - 02.2023
Rowville Secondary College - Eastern Campus
High School Diploma
Affiliations
CVGT Yconnect
Liz De Nittis
Phone: 9497 588 245
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