Emma Granger

Guideing youth experiencing homelessness in developing independent living skills and securing appropriate housing. Assisting clients in accessing external resources and encouraging participation in education and employment opportunities. Delivering counseling support and addressing crisis situations related to self-harm and suicidal ideation.

• Facilitate communication between clients, families, caregivers, social services and other agencies to ensure client needs are met.
• Organise group activities to provide socialisation opportunities for clients.
• Deliver comprehensive case management involving intake, assessment, and crisis intervention.
• Maintain detailed and accurate case documentation per organisational standards.
• Facilitate client transition to alternate providers based on progress.
• Provide referrals to appropriate providers and advocate on clients behalf.
• Manage caseloads effectively, ensuring timely documentation and reporting.
• Identify barriers to client success and develop strategies to overcome them.
• Assist clients in setting realistic goals and developing action plans.
• Maintain confidentiality and adhere to professional ethics and standards.
• Execute crisis intervention techniques to manage urgent client matters.
• Engage in team meetings to enhance group efficiency.

• Ranked consistently among top-performing sales representatives nationwide.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Developed positive relationships with customers through friendly interactions.
• Ensured meticulous merchandising to maintain high store standards.

• Conducted intake evaluations for homeless youth and facilitated access to relevant services.
• Assisted young people with housing applications and house searches.
• Assisted young people experiencing homelessness in completing referral forms to access supported housing opportunities.
• Linked young people experiencing homelessness with crisis accommodation.
• Provided administrative support to the supervisor.