Alexandra Donaghy
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Business Owner
Lush Lashes
Narellan, NSW
02.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Working well under pressure.
Retail Sales Associate
Bunnings Warehouse
Narellan, NSW
01.2022 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience.
- Utilized upselling techniques to promote additional products and increase sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Dental Receptionist/Assistant
White & Bright Family Dental
Moorebank NSW
03.2018 - 11.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Infection Control
- Opening and closing of dental practice.
Dental Assistant
No Gaps Dental
Liverpool, NSW
01.2017 - 03.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Monitored patient comfort and safety during dental procedures.
Education
No Degree - Year 11
Ambarvale High School
Rose Meadow NSW12.2016
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Maintain a clean working environment
- Ability to work alone and in a team
- Ability to work under pressure
- Honest and reliable
- Quick learner
Additional Information
Professional Reference
Karen Kelly
Ex Manager
0425231405
Personal Reference
Shania Clark
0449153281
Timeline
Retail Sales Associate
Bunnings Warehouse
01.2022 - 01.2024
Business Owner
Lush Lashes
02.2021 - Current
Dental Receptionist/Assistant
White & Bright Family Dental
03.2018 - 11.2020
Dental Assistant
No Gaps Dental
01.2017 - 03.2018
No Degree - Year 11
Ambarvale High School