EMMA GREENSHIELDS
Fisher,ACT
Summary
I am currently working as a veterinary nurse in Canberra, ACT, with a strong background in customer service through a diverse range of positions, working efficiently and effectively in small and larger teams. I have a strong attention to detail, complete tasks above standard and bring a positive attitude into all workplaces!
Overview
5
5
years of professional experience
Work History
Barista/Allrounder
Lazzari Bros Espresso
10.2021 - 04.2022
- Operate espresso machines
- Make latte art for dine in beverages
- Deep clean coffee station, cafe floor and kitchen areas
- Work efficiently in a fast-paced environment with excellent customer service
- Listened carefully to customer requests and created personalised, delicious beverages, which improved sales
- Used POS system to accurately enter orders and process payments
Barista
Hideout Café
02.2020 - 05.2021
- Operate espresso machines
- Make latte art for dine in beverages
- Deep-clean and maintain espresso machines
- Bake muffins for the cake display, selling up to 50 muffins daily
- Controlled line and crowd with quick, efficient service, serving hundreds of customers daily
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Bartender
Shorty’s Bar
10.2020 - 12.2020
- Pour tap beer
- Make a wide range of alcoholic beverages in a busy environment
- Make house cocktails
- Clean and polish glassware
- Operate espresso machine
- Clear the floor, cleaning tables and the bar
- Served high customer volumes during special events, nights, and weekends.
Waitress
Jamala Wildlife Lodge
02.2019 - 02.2020
- A la carte table service
- Waiting tables, serving food and alcoholic beverages to customers
- Polish cutlery and glassware
- Clean tables, floors and furniture and reset dining hall for the next seating
- Make espresso coffee, tea and other hot beverages for customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier/Receptionist
National Zoo and Aquarium
11.2016 - 04.2018
- Provide customer service over the phone, entry booths, gift shop and cafes
- Maintain and clean reception area, gift shop, cafe and supervise reception staff
- Restock items such as food, coffee cups, coffee beans, biodegradable plates, zoo maps, encounter wristbands and gift shop merchandise
- Take food orders and operate espresso machine
- Maintain and clean store room and ensure items are stored safely and orderly
- Communicate with other zoo employees on radio regarding reception duties, animal encounters, zoo tours, accommodation, maintenance requirements and other matters
- Built relationships with customers to encourage repeat business.
Education
Certificate IV Veterinary Nursing -
Canberra Institute of Tech
Canberra, ACT07.2023
TAFE NSW
Richmond, NSW09.2020
Skills
- Venue Supervisor
- Food Preparation and Safety
- Performance Improvement
- Hospitality and Professionalism
- Espresso Machine Operation and Maintenance
- New Hire Training
Timeline
Barista/Allrounder
Lazzari Bros Espresso
10.2021 - 04.2022
Bartender
Shorty’s Bar
10.2020 - 12.2020
Barista
Hideout Café
02.2020 - 05.2021
Waitress
Jamala Wildlife Lodge
02.2019 - 02.2020
Cashier/Receptionist
National Zoo and Aquarium
11.2016 - 04.2018
Certificate IV Veterinary Nursing -
Canberra Institute of Tech
TAFE NSW
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