Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Griffiths

Canberra,ACT

Summary

I am hardworking and reliable, I bring a proactive, intuitive and punctual mentality to all workplaces, I possess strong communication and listening skills, I thrive in a team environment and strive to create a positive and organised working environment wherever I go.

I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. With experience in meeting targets, and KPIs. While maintaining high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

I currently volunteer every week for an organisation called Red Frogs where I assist in organising events with young people while building and maintaining relationships with them. I also participate in creating a positive and safe environment at festivals and concerts.

I possess two years of experience working in partnership with parents, children, peers and employers as an early childhood educator and 6 months of hospitality experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Glasssons
08.2023 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Acquired experience in KPIs and meeting daily/hourly targets
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.

Hospitality Staff Member

The Knox Made In Watson
02.2023 - 06.2023
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new staff members on proper customer service and hospitality policies.

Preschool Educator

Emmaus Christian School
01.2021 - 01.2023
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Addressed, discussed and applied parents' and carers' comments and observations of children's daily routines.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Used critical reflection to communicate with co-workers to develop strategies for individual children.
  • Worked with and developed relationships with children of higher needs.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Education

Certificate - Responsible Service of Alcohol

Access Learning
Online
08.2023

Certificate III - Early Childhood Education

ECTARC
Canberra, ACT
05.2022

Year 12 Certificate -

Southern Cross Educational Enterprises
Canberra, ACT
12.2020

Skills

  • Collaborative and Team-Oriented
  • Experienced with phone and email communication
  • Clear and Direct Communication
  • Positive Attitude and Energetic
  • Confident
  • Organised

Certification

  • [Certificate III in Early Childhood and Education], [ECTARC] - [1 year]

Timeline

Retail Sales Assistant

Glasssons
08.2023 - 12.2023

Hospitality Staff Member

The Knox Made In Watson
02.2023 - 06.2023

Preschool Educator

Emmaus Christian School
01.2021 - 01.2023

Certificate - Responsible Service of Alcohol

Access Learning

Certificate III - Early Childhood Education

ECTARC

Year 12 Certificate -

Southern Cross Educational Enterprises
Emma Griffiths