Summary
Overview
Work History
Education
Timeline
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Emma Guerin

Wollongong

Summary

Motivated administrative professional with a proven track record of streamlining office operations and enhancing efficiency. Demonstrates a strong commitment to team collaboration and achieving tangible results, while remaining adaptable to changing needs. Skilled in effectively managing schedules, coordinating meetings, and handling correspondence. Recognized for reliability, exceptional organizational abilities, and clear communication skills.

Overview

15
15
years of professional experience

Work History

CSO

Wollongong Hospital
02.2024 - Current
  • I have used my previous knowledge of HealthRoster, Iprocurement and ROB
  • I have learnt new systems such a cycle count and stores ordering
  • My daily tasks involve:
  • Updating all changes on Healthroster on a daily basis
  • NHPPD Reporting
  • Recruitment (ROB) setting up interviews
  • TRIM
  • SARA and AFM requests
  • Supporting the NUM and CNE
  • Managing sick leave and annual leave trackers
  • Pulling monthly report on Stafflink
  • Filling vacant shifts with current staff members or via casual pool
  • Importing rosters into Healthroster

IRT Five Islands
10.2022 - 02.2024
  • I was a valued team member at Five Islands IRT from Oct 2022-Feb 2024
  • During this had learnt a lot about the company and more empathy for the elderly
  • My daily tasks were:
  • Answering general and family enquires
  • Booking patient transport
  • Updating reports in managers folders
  • General administration work
  • Stock and Pad ordering
  • Procurement
  • Helping RNs on a daily basis with administration tasks

Administration Officer

Medical Imaging
06.2022 - 10.2022
  • I’ve been a valuable member of Medical imaging for the last 3 months
  • During this time I have learnt a completely new system and started typing imaging reports
  • I have gained a lot of information in regards to how the department runs and learning new skills that help my position every day
  • I currently use the following system and have previous experience with Healthroster, Iprocurment, and ROB as stated below in previous positions
  • Karisma
  • Sectra for medical typing
  • Liaising with patients to make imaging bookings
  • Importing MRI imaging from Shire Imaging
  • Exporting xray images to USB and via weblink
  • General administration work

Medical Administration Officer

Medical Workforce Unit
08.2021 - 06.2022
  • I’ve previous worked within the medical workforce unit for 8 months
  • During this time I have gained knowledge of JMO/Intern rostering, Healthroster, liaising with Junior and Senior Medical Staff
  • I have also learnt new processes dealing with deceased patients and liaising with funeral directors
  • I also do our daily rosters of on-call consultants and junior doctors each day
  • Also within my role I have also been EA to the Director of Medical Services, which involves looking after her calendar, booking meetings with Department Heads and other personals
  • In this role I currently use the following systems
  • IProcurement – Raising invoices
  • ROB – JMO Campaign/ PD Writer/General Recruitment
  • Excel- Daily Rosters
  • Trim
  • Minute taking and meetings
  • IPM- Deceased inpatient reports/ Current Inpatient reports
  • EMR
  • Cremation Billing

Acting Administration Manager

12.2020 - 08.2021
  • I was previously acting administration manager since December 2020 until August 2021
  • During this time I have evolved within the organisation and gained information that will help me with my future roles within NSW Health
  • Taking on this role has taken me of my comfort zone and it has shown me how much I can learn in a short amount of time
  • In this role I currently do
  • Healthroster
  • Interview Panels
  • Assistant staff member within my team of any enquiries
  • Problem Solve and tasks that arise to help the administration team
  • Meeting Minutes
  • Liaise with executive unit personals
  • Training via HETI
  • ROB
  • Excel
  • Minute taking and Meetings
  • Presentation Skills
  • Healthroster

Administration Services

Sutherland Hospital
03.2019 - 12.2020
  • I commenced employment with NSW Health in March 2019
  • In my previous role I covered the Outpatient clinic such as Antenatal Clinic, Eye Clinic, Paediatrics and also CARS
  • In these roles I currently do:
  • Checking in and out patient appointments using scheduler
  • Billing, using items 110 and 116 for the Paediatrics and CARS clinic, as the eye clinic is a non-billable clinic
  • Making patient next appointments and rescheduling any missed appointments
  • Making new referral appointments but contacting the patient directly and then sending out a confirmation email
  • Sending reminder appointments SMS through TIMS or via email

Administration Assistant

Corrimal Dental
01.2017 - 01.2019
  • Duties include:
  • Answering phone calls from patients
  • Making patient appointments
  • Processing Hicaps claims and payments
  • Daily balancing and money handling from the previous day
  • Organising weekly roster for team members
  • Monthly patient accounts
  • Managing the daily run of reception to make sure the day runs smoothly
  • Working as a team player with our organisation
  • Handling tasks within a short time

Administration Assistant

Confident Healthcare
01.2010 - 01.2017
  • I had been in this role for the 6.5 years
  • My duties include:
  • Answering phone calls from patients
  • Making patient appointments
  • Processing Hicaps claims and payments
  • Daily balancing and money handling from the previous day
  • Organising weekly roster for team members
  • Monthly patient accounts
  • Managing the daily run of reception to make sure the day runs smoothly
  • Working as a team player with our organisation
  • Handling tasks within a short time
  • PA to all dentists and Doctors
  • Helping our manager with the daily run of the practice
  • I am currently using the following programs Dental4Windows and Genie

Education

Certificate III - Dental Assisitant

TAFE
Wollongong
12-2014

Certificate III - Medical Administration

TAFE
NSW
12-2005

High School Diploma -

Keira High School
Wollongong
01-2002

Timeline

CSO

Wollongong Hospital
02.2024 - Current

IRT Five Islands
10.2022 - 02.2024

Administration Officer

Medical Imaging
06.2022 - 10.2022

Medical Administration Officer

Medical Workforce Unit
08.2021 - 06.2022

Acting Administration Manager

12.2020 - 08.2021

Administration Services

Sutherland Hospital
03.2019 - 12.2020

Administration Assistant

Corrimal Dental
01.2017 - 01.2019

Administration Assistant

Confident Healthcare
01.2010 - 01.2017

Certificate III - Dental Assisitant

TAFE

Certificate III - Medical Administration

TAFE

High School Diploma -

Keira High School

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Emma Guerin