Summary
Overview
Work History
Education
Skills
References
Timeline
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Emma Gulliford

Summary

I am a dedicated and passionate social work graduate with a special interest in rehabilitation and person centred care. I am highly professional and have aligned myself with professionally with the Australian Association of Social Workers, Code of Ethics. I thrive within a team-based environment and delivering strong, positive outcomes in challenging and fast-paced environments. I am a detail-orientated team player with strong organisational skills. I enjoy working with people and operate within a person centred framework.

Overview

6
6
years of professional experience

Work History

ALLIED HEALTH GRADUATE MENTAL HEALTH

AWH
02.2024 - Current
  • Worked effectively in fast-paced environments and currently placed in Nolan House Acute Psychiatric unit.
  • Significant understanding of recovery principles and effectively works with trauma informed lens.
  • Proven ability to learn quickly and adapt to new situations. and different mental health presentations.
  • Passionate about learning and committed to continual improvement, including on the job supervision and formal supervision.
  • Worked within multi-disciplinary teams to collaborate and effectively manage mental health presentations to ensure person-centred care.

LEAVE COVER COMMUNITY REHABILITATION PROGRAM

AWH
02.2024 - 05.2024


  • Undertook comprehensive psychosocial assessments and implemented brief intervention, including Cognitive Behavioural Therapy and interim counselling
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Final year placement

COMMUNITY REHABILITATION PROGRAM ALBURY WODONGA HEALTH
08.2023 - 12.2023
  • Worked independently with clients and undertook a significant case load
  • Independently ran educational programs including cardiac rehabilitation education sessions and relaxation group
  • Undertook comprehensive psychosocial assessments and implemented brief intervention, including Cognitive Behavioural Therapy and interim counselling.

First Year Placement

BEYOND HOUSING
09.2022 - 02.2023
  • Shadowed professionals and assisted and accompanied senior staff on outreach appointments including home visits
  • Liaised with external stakeholders, including intake and immediate crisis intervention appointments.

Store Assistant

ALDI SUPERMARKETS LIMITED
01.2022 - 11.2023
  • Provided exemplary customer service including assisting customers with queries and refunds or returns
  • Effective communication with fellow employees and customers
  • Sought to resolve customer complaints and adapted when needed in specific situations, including performing under pressure.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

Supervisor

IGA SUPERMARKET
01.2018 - 01.2021
  • Supervising, assisting and training fellow employees and colleagues
  • This included customer service responsibilities and communication between managers, customers and fellow employees.

Education

Bachelor of Human services and Master of Social work -

Latrobe University Albury Wodonga
12.2023

VCE YEAR 12 -

Galen Catholic College Wangaratta
12.2018

Skills

  • Active Listening
  • Ethical decision making and problem solving
  • Interpersonal communication
  • Ability to critically think and reflect
  • Ability to undertake comprehensive psychosocial assessments
  • Implement Intervention
  • Liaising with relevant services and stakeholders
  • Strong reliability and dependability
  • Strong ability to communicate within a team based environment
  • Demonstrated effective advocacy and negotiation skills
  • Exceptional communication skills (both verbal and written)
  • A strong client focus and ability to problem solve, collaborate and find solutions
  • Strong administration skills and computer literacy
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Decision-Making

References

  • Available upon request

Timeline

ALLIED HEALTH GRADUATE MENTAL HEALTH

AWH
02.2024 - Current

LEAVE COVER COMMUNITY REHABILITATION PROGRAM

AWH
02.2024 - 05.2024

Final year placement

COMMUNITY REHABILITATION PROGRAM ALBURY WODONGA HEALTH
08.2023 - 12.2023

First Year Placement

BEYOND HOUSING
09.2022 - 02.2023

Store Assistant

ALDI SUPERMARKETS LIMITED
01.2022 - 11.2023

Supervisor

IGA SUPERMARKET
01.2018 - 01.2021

Bachelor of Human services and Master of Social work -

Latrobe University Albury Wodonga

VCE YEAR 12 -

Galen Catholic College Wangaratta

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