Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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EMMA HALES

Figtree,NSW

Summary

Dedicated and safety-focused Production & Manufacturing professional with over 6 years experience in heavy industry across steel and refractories. Highly skilled in SAP production operations, experience with Microsoft programs, machine and equipment oversight, hazard identification, and team leadership within high-volume environments. Recognised for strong problem-solving, excellent communication, and the ability to maintain productivity while upholding strict WHS and quality standards. Adaptable, motivated, and committed to continuous improvement and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Production Manager / Production Manager

Calderys Refractories
Unanderra, Australia
06.2024 - Current
  • Manage daily plant operations, ensuring safe, efficient, and high-quality output across Mainline Monolithics and Pre-Cast Ready-shapes.
  • Oversee SAP production orders: creation, material staging, backflushing, raw-material checks.
  • Conduct daily safety inspections, toolbox talks, and ensure compliance with LOTOTO and isolation procedures.
  • Lead improvement projects including dust-reduction initiatives, workflow optimisation, and equipment reliability checks.
  • Coordinate maintenance activities and communicate breakdowns and root cause issues with management.
  • Implement refresher training for operators including red-lock systems and danger tag use and also discuss Forklift safety.
  • Support inspections for overhead cranes, lifting gear, forklifts, and contractor inductions.
  • Foster a strong safety culture
  • Working closely with Bluescope Steel to manufacture and supply refractory components, such as, trough linings and then pre-cast tuyere pieces for the number 6 Blast Furnace Re-line project.
  • Coordinating with Bluescope Steel Engineers to meet specification, quality and performance requirements.

Machine Operator

Bluescope Steel
Port Kembla, Australia
02.2018 - 05.2024
  • Operated multiple production machines including Plastic Wrap Shuttle, Corex Body Wrap Machine, Rollformers, and steel strapping systems.
  • Improved product quality through machine adjustments and performance monitoring.
  • Conducted routine inspections to reduce downtime and maintain quality assurance standards.
  • Trained new employees in equipment operation and WHS procedures.
  • WHS Committee Member (3 years), contributing to hazard reduction and safety improvements.
  • Maintained accurate production logs and communicated effectively with supervisors and engineers.
  • Supported cross-functional teams in safety and productivity initiatives.
  • Warehousing experience - loading/unloading trucks.

Crew Trainer

McDonald’s
Figtree, NSW
11.2006 - 02.2018
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with food safety regulations and cleanliness protocols daily.
  • Assisted in scheduling shifts to maintain adequate staffing levels during peak hours.
  • Supported management in resolving customer complaints and enhancing service quality.
  • Led by example, upholding company policies and desired behaviours.

Education

Year 10 School Certificate -

Figtree High School
Figtree

Year 12 HSC -

Figtree High School
Figtree

Skills

  • SAP Production Orders
  • Forklift Operation - HRW Licence
  • Overhead Crane / Gantry Crane (RCC Remote)
  • Load Restraint & Chain of Responsibility
  • LOTOTO / Isolation
  • Raw Material Handling
  • Warehousing and Dispatching
  • Equipment Fault-Finding
  • Quality Assurance & Inspections
  • Incident Reporting
  • WHS Procedures
  • Risk Assessments & Audits
  • Hazard Identification
  • Chemical & Confined Space Awareness
  • Behaviour-Based Safety
  • Strong Communication
  • Leadership & Team Support
  • Attention to Detail
  • Fast Learner
  • Problem-Solving
  • High-Pressure Decision Making
  • Time Management

Certification

  • White Card
  • Traffic Controller Certificate
  • Traffic Management Implementer
  • Barricades & Warning Tags
  • Confined Space Awareness
  • Hazardous Chemicals
  • Manual Handling
  • Hand Safety
  • Load Trucks & Load Restraint
  • Respiratory Protective Devices
  • Fall Prevention
  • Restricted Access Systems
  • Alcohol & Other Drugs Awareness
  • Operate Bridge & Gantry Crane (RCC Remote)
  • Certificate I & II in Retail
  • Certificate II in Hospitality

References

Available upon request.

Timeline

Assistant Production Manager / Production Manager

Calderys Refractories
06.2024 - Current

Machine Operator

Bluescope Steel
02.2018 - 05.2024

Crew Trainer

McDonald’s
11.2006 - 02.2018

Year 10 School Certificate -

Figtree High School

Year 12 HSC -

Figtree High School
EMMA HALES