Emma Halliwell
Port Melbourne,VIC
Summary
A motivated, upbeat and reliable young professional with extensive experience in customer service roles. An unrivalled attention to detail and individual customer needs. A valuable team member who excels in both leadership and collaborative roles. Knowledgeable about product merchandising, payment processing, cleaning and food & hygiene safety.
Overview
9
9
years of professional experience
Work History
Retail Sales Assistant
Howard Storage World
01.2024 - Current
- Created inviting environment for customers, developing a strong rapport with customers, creating a positive impression of the business and fostering repeat business.
- Used POS system to process sales, returns, online orders, and gift card purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products and maintaining organization and cleanliness.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Product Manager
Unbox
08.2021 - 01.2024
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Front of House All Rounder
Shakespeare And Co.
09.2014 - 12.2016
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Managed reservations and seating arrangements to accommodate guests in a timely manner.
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Routinely handled cash and efficiently opened and closed the cafe.
Education
Master of Science - Veterinary Parasitology And Immunogenetics
Latrobe University
Victoria, Australia12.2022
Bachelor of Science - Animal And Veterinary Bioscience (Hons)
Latrobe University
Victoria, Australia12.2021
Skills
- Team supervision & collaboration
- Friendly
- Building customer loyalty
- Excellent communication
- Attention to detail
- Cash register operation & payment processing
- Cash handling
- Adaptability
Additional Information
- Australian PR holder
- Available immediately
- Flexible hours
- Full Australian driving licence
Timeline
Retail Sales Assistant
Howard Storage World
01.2024 - Current
Product Manager
Unbox
08.2021 - 01.2024
Front of House All Rounder
Shakespeare And Co.
09.2014 - 12.2016
Master of Science - Veterinary Parasitology And Immunogenetics
Latrobe University
Bachelor of Science - Animal And Veterinary Bioscience (Hons)
Latrobe University
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