Emma Hamlyn
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Dental Nurse
Unley Park Dental Clinic
01.2019 - Current
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays.
- Facilitated smooth handoffs between dental hygienists and dentists by keeping them informed of each other''s schedules and availability throughout the day.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Provided excellent customer service to create positive experiences and build patient trust.
Bakery Worker
Bagel Boys
04.2018 - 01.2019
- Managed efficient cash register operations.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Increased sales with effective product promotions and attractive displays.
Receptionist
Southside Tax Services
01.2015 - 04.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
Education
Certificate IV - Dental Assisting
TAFE SA - Adelaide College of The Arts
Adelaide, SA11.2019
High School Diploma -
Woodcroft College
Morphett Vale, SA11.2016
Skills
- Patient Communication
- Professionalism and Ethics
- Relationship Building
- Merchandising operations
- Marketing Strategies
- Teamwork and Collaboration
- Decision-Making
- Customer Service Management
- Excellent multitasking capability
- Invoice Processing
photography, hosting & planning events, networking, traveling, social media
I have a passion for capturing special moments through photography. I excel organising and coordinating events, managing budgets, and ensuring that every detail is taken care of. Building connections and fostering relationships is my strong suit. Through my travels I have gained valuable skills like adaptability, problem-solving and cultural awareness. I enjoy creating engaging content, growing a following, and leveraging social media as a powerful marketing tool.
Timeline
Dental Nurse
Unley Park Dental Clinic
01.2019 - Current
Bakery Worker
Bagel Boys
04.2018 - 01.2019
Receptionist
Southside Tax Services
01.2015 - 04.2018
Certificate IV - Dental Assisting
TAFE SA - Adelaide College of The Arts
High School Diploma -
Woodcroft College
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