Summary
Overview
Work History
Education
Skills
References
Work Preference
Timeline
Work Availability
Software
Accomplishments
Languages
Interests
Websites
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Emma Harper

Emma Harper

Ripley,QLD

Summary

As a seasoned Senior Property Manager with a wealth of experience in the dynamic field of property management. Having started as an Assistant and progressed steadily to my current role, this journey has equipped me with a wealth of knowledge and expertise that I bring to each client relationship.

I am committed to providing property owners and investors with peace of mind while maximizing the value of their real estate assets. My approach is built on open communication, transparency, and proactive problem-solving, which has fostered successful, long-term partnerships with clients and tenants alike.

I am honored to have received the prestigious 2024 QLD Property Manager of the Year award with Belle Property, reflecting my dedication to excellence in this field.

Overview

7
7
years of professional experience

Work History

SENIOR PROPERTY MANAGER

BELLE PROPERTY SHERWOOD
11.2022 - Current
  • Manage all aspects of a 100-property portfolio, ensuring smooth day-to-day operations.
  • Successfully onboarded multiple new managements.
  • Advertising, conducting open homes, and application processing for new tenants.
  • Achieved notable decreases in the average percentage of arrears.
  • Prepare and represent cases for QCAT and RTA conciliations, with a high success rate.
  • Maintain positive relationships with stakeholders through proactive communication.
  • Developed and implemented policies, procedures and systems to ensure efficient management of properties.
  • Coordinated necessary repairs or renovations with contractors as needed.
  • Analysed market conditions to determine optimal rental rates for each property.

SENIOR PROPERTY MANAGER

HARCOURTS MARKETPLACE
12.2020 - 11.2022
  • Managed over 260 properties within a POD structure, including 30 NRAS properties
  • Developed efficient systems for rent arrears management and lease renewals
  • Led the team in implementing streamlined workflows, enhancing overall productivity
  • Represented the company in QCAT cases, ensuring favorable outcomes.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.

PROPERTY MANAGER

NATIONAL AFFORDABLE HOUSING CONSORTIUM (NAHC)
06.2020 - 12.2020
  • Oversaw a portfolio of 330 NRAS properties, alongside a Senior Property Manager.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Adhered to regulations pertaining to tenancy compliance to remain in the NRAS scheme.
  • Assessed rental applications, conducted rental and employment checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.

ASSISTANT PROPERTY MANAGER

FV PEPPERS RESIDENCES
04.2018 - 06.2020
  • Supported five property managers with a combined portfolio of over 700 properties.
  • Conducted routine, entry, and exit inspections.
  • Managed and processed owner payments, and tenant invoicing.
  • Liaised with internal departments and external stakeholders, including body corporates, council and utilities.
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.

ASSISTANT IN NURSING - TEAM LEADER

ESTIA HEATH
  • Delivered quality care to high-risk residents, specializing in palliative and dementia care.
  • Led a team of caregivers, and coordinated daily operational tasks.
  • Maintained communication with residents' families, and ensured accurate reporting.
  • Provided administrative support to senior management team.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Education

REAL ESTATE SALESPERSON -

CERTIFICATE III -

AGED CARE

Skills

  • Lease management
  • Tenant relations
  • Leasing management
  • Maintenance coordination
  • Property inspections
  • Customer service

References

  • Matthew Ridings, Previous Colleague at FV by Peppers, 0404 569 611
  • Chloe Johnstone, Previous Assistant at Harcourts Marketplace, 0403 907 866

Work Preference

Work Type

Full Time

Work Location

HybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Timeline

SENIOR PROPERTY MANAGER

BELLE PROPERTY SHERWOOD
11.2022 - Current

SENIOR PROPERTY MANAGER

HARCOURTS MARKETPLACE
12.2020 - 11.2022

PROPERTY MANAGER

NATIONAL AFFORDABLE HOUSING CONSORTIUM (NAHC)
06.2020 - 12.2020

ASSISTANT PROPERTY MANAGER

FV PEPPERS RESIDENCES
04.2018 - 06.2020

ASSISTANT IN NURSING - TEAM LEADER

ESTIA HEATH

REAL ESTATE SALESPERSON -

CERTIFICATE III -

AGED CARE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

PropertyMe

Console Cloud

Console Gateway

ADL Forms

RealWorks

DocuSign

Microsoft Office

Agent Box

Realhub

Engage

RP Data

Inspect Real Estate

TICA

Accomplishments

I have been honored to recieve the prestigious 2024 QLD Property Manager of the Year award with Belle Property, reflecting my dedication to excellence in this field.

Languages

English
Native language

Interests

Camping

4W Driving

Live Music

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Emma Harper