Emma Harrington
Benalla
Summary
Highly motivated worker with a strong work ethic and excellent customer service skills.
Possesses strong communication skills, enabling the ability to easily interact with customers. Enthusiastic candidate with experience serving customers different retail and hospitality situations . strong customer service experience, communication, and interpersonal skills.
Proven track record of creating a welcoming atmosphere and providing high-quality service to customers. Skilled in the preparation, presentation, and sale of specialty coffee, alcoholic drinks, pastries, and other items.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
National Bank of Australia, NAB
01.2024 - 05.2025
- Assisted customers in navigating complex account systems, making it easier for them to manage their finances effectively.
- Streamlined account processes for greater efficiency, resulting in improved client satisfaction levels.
- Effectively managed workload by prioritizing tasks according to urgency and importance while keeping track of deadlines across multiple accounts simultaneously.
- Developed strong client relationships through excellent interpersonal skills and consistent follow-up on outstanding issues.
- Participated in continuous professional development opportunities, staying current with best practices and trends in customer account management.
Barista
Zeus Coffee Co
10.2022 - 10.2023
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
Team Leader Manager
The Reject Shop
09.2021 - 11.2022
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Monitored team productivity and performance to support goals
- Coached and motivated team, driving sales and delivering exceptional customer service
- Developed personal growth opportunities, empowering employees to produce results and meet goals
Bartender
The Pinsent Hotel
04.2021 - 11.2021
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Developed strong working relationships with customers and staff
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
Grocery Store Worker
Green Grocers IGA
12.2020 - 06.2021
- Performed regular stock counts of merchandise to ensure accuracy of inventory records
- Organized promotional displays according to company standards while maximizing space utilization
- Selected appropriate payments methods based on customer preferences while minimizing errors
- Assisted customers in locating desired items within the store
- Proficiently operated the cash register, accurately handled money transactions, and provided excellent customer service
Cleaner
LS Precast
10.2020 - 03.2021
- Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture
- Disinfected and cleaned bathroom areas, refilling dispensers
- Adapted well to changing work environments by quickly learning new processes and systems
- Exhibited outstanding attention to detail while performing detailed deep cleans on a regular basis
Crew Trainer
McDonalds
12.2015 - 01.2019
- Assigned tasks and responsibilities to crew members based on abilities and experience
- Provided coaching and mentorship to foster a positive work environment among staff members
- Analyzed customer feedback data to determine areas where additional training may be needed
- Identified potential issues that could impact operational efficiency or customer service levels before they occur
Education
Diploma - Diploma of Community Services
Go Tafe
Wangaratta Go Tafe 07-2027
Certificate 4 - Community Services
GoTafe
Wangaratta, Victoria12.2020
High School - undefined
Wangaratta High School
12.2016
Skills
- Client relationship management
- Operational management
- Customer engagement
- Building professional relationships
- Facilitation of opening and closing processes
- Client support
- Client engagement strategies
- Optimistic mindset
- Knowledge of banking regulations
- POS system functionality expertise
Certification
- Currently enrolled in diploma of community services
July 2025- July 2027
- Certificate 4 community services
- Responsible service of alcohol
Timeline
Personal Banker
National Bank of Australia, NAB
01.2024 - 05.2025
Barista
Zeus Coffee Co
10.2022 - 10.2023
Team Leader Manager
The Reject Shop
09.2021 - 11.2022
Bartender
The Pinsent Hotel
04.2021 - 11.2021
Grocery Store Worker
Green Grocers IGA
12.2020 - 06.2021
Cleaner
LS Precast
10.2020 - 03.2021
Crew Trainer
McDonalds
12.2015 - 01.2019
Certificate 4 - Community Services
GoTafe
High School - undefined
Wangaratta High School
Diploma - Diploma of Community Services
Go Tafe
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