Emma Harrison

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Analyzed and reported on key performance metrics to senior management.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Reduced turnaround time for project completion through effective resource allocation and team management.

• Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
• Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Increased event bookings by developing and maintaining strong relationships with clients and vendors.
• Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
• Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Enhanced security by monitoring and controlling access to facilities.
• Contributed to overall facility safety by identifying potential hazards during routine patrols and reporting them accordingly.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Mentored new Access Control Officers on best practices within the field, fostering a culture of continuous improvement.
• Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
• Maintained a secure environment by conducting regular patrols of the premises.
• Monitored CCTV cameras and alarm systems for security breaches.

• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Improved customer service rankings by resolving issues quickly and accurately.
• Closed out cash register and prepared cashier report at close of business.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Enhanced customer satisfaction by implementing efficient bar operations and service standards.
• Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
• Closed out cash register and prepared cashier report at close of business.
• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
• Checked ID cards and verified bar guests were of legal age.
• Completed bar opening and closing procedures.

• As a bartender working under many experienced and knowledgeable peers, I learnt the foundation of my hospitality knowledge in this role along with the ability to be able to progress into a under management role in supervising.

This role included but was not limited to the following responsibilities,

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Obtained cash bank and stocked service bar to prepare for operation.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• In this role I learnt the foundation of my customer service nature and the professionalism that I try to exude daily
• It was my responsibility to manage upwards of 15 staff and manage break times and rostering along with cash flow and control
• Handled customer inquiries, resolving issues promptly for increased satisfaction.
• Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
• Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
• Assisted in training new cashiers, leading to improved performance across the entire team.
• Processed returns and exchanges efficiently, adhering to store policies and procedures.
• Enhanced store productivity by maintaining a clean and organized cashier area.
• Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
• Increased sales revenue with upselling techniques and product recommendations based on customer needs.
• Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.