Emma Helliwell
Hawthorn
Overview
5
5
years of professional experience
Work History
Social Work Placement
Continuing Care Team- Monash Health
02.2025 - 05.2025
- Managed a small caseload of clients with complex mental health needs, providing person-centred care and ongoing support.
- Developed comprehensive case formulations to inform treatment planning
- Conducted detailed Mental State Examinations (MSEs) to assess client presentation and monitor changes over time.
- Completed thorough psychosocial assessments, identifying client strengths, risks, and support needs to guide service planning.
- Presented client cases at multidisciplinary clinical review meetings, contributing to collaborative decision-making processes.
- Prepared and submitted applications for Community Treatment Orders in accordance with the Mental Health Act 2022.
- Worked effectively within a multidisciplinary team including psychiatrists, psychologists, nurses, and occupational therapists to deliver coordinated, holistic care.
- Utilised SMR to document client progress, complete registrations, and support case management functions.
- Demonstrated strong computer literacy across multiple digital platforms.
Social Work Placement
DIVRS
04.2023 - 09.2023
- Engaged community members during emergency relief drop-in sessions, providing immediate support and resources.
- Conducted individual assessments through one-on-one meetings with community members to evaluate needs and provide tailored assistance.
- Facilitated referrals to appropriate services, including AOD, family violence support, health services, housing, mental health, and financial support.
- Advocated for clients in accessing essential services, ensuring their needs were effectively communicated and addressed.
- Maintained regular follow-up with clients via phone, email, and in-person meetings to ensure ongoing support and address any emerging issues.
- Performed outreach activities at neighbourhood houses, public housing estates, and community centres to increase service accessibility and engagement.
- Utilized creative problem-solving techniques to resolve conflicts and address challenges faced by clients, promoting effective and practical solutions.
- Leveraged TIS interpreters to provide accurate and accessible support for clients with diverse language needs.
- Documented client interactions and case notes using the CISVic system, ensuring detailed and organized records for continued support and service planning.
Disability Support Worker
Lifestyle Centred Services
09.2022 - 05.2024
- Supported client with complex mental health needs in a CCU setting
- Improved client independence by following personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
Front of House Employee
Sandwich Chefs
02.2021 - 02.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Delivered food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Waitress
Kings Cafe 75
02.2020 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Social Work -
Victoria University
Melbourne, VIC06-2025
Timeline
Social Work Placement
Continuing Care Team- Monash Health
02.2025 - 05.2025
Social Work Placement
DIVRS
04.2023 - 09.2023
Disability Support Worker
Lifestyle Centred Services
09.2022 - 05.2024
Front of House Employee
Sandwich Chefs
02.2021 - 02.2025
Waitress
Kings Cafe 75
02.2020 - 02.2021
Bachelor of Social Work -
Victoria University
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