Emma Henderson

• Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
• Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
• Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
• Introduced initiatives and sales strategies to exceed goals.
• Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
• Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
• Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
• Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
• Greeted and assisted customers within minutes of approaching cosmetic counter.

Tracking sales and managing the counter

• Analyzed sales, wrote sales reports and set sales goals for cosmetics counter
• Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
• Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
• Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
• Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
• Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
• Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers
• Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
• Greeted and assisted customers within minutes of approaching cosmetic counter.
• Enhanced customer satisfaction by providing personalized consultations and product recommendations.
• Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Delivered product demonstrations and sample applications, raising exposure of key brands.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.

• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Warmly welcomed customers upon approaching counter and placing orders.
• Provided expert product knowledge to assist customers in making informed decisions about their purchases.
• Increased customer satisfaction by providing efficient and friendly service at the counter.

• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
• Assisted with meal preparation and feeding to meet children's dietary needs.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
• Boosted children''s cognitive development with age-appropriate educational games and activities.
• Established positive relationships with parent to collaboratively promote child's wellbeing.
• Maintained daily records of children's individual activities, behaviors, meals, and naps.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Enhanced child safety by implementing updated policies and procedures in the child care center.
• Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.