Emma Hetzel
Fairview Park,SA
Summary
Experienced Quality Consultant, skilled in using clinical data to identify areas for improvement, and working and communicating with teams to drive improvement strategies at a local and organizational level.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Consultant
NALHN
05.2022 - Current
- Portfolios supporting the Division of Aged Care, Rehabilitation, and Palliative Care and NALHN Comprehensive Care Committee with the NSQHSS and accreditation process, monitoring safe and effective care via trending of safety and quality and clinical incident, gap analysis, and implementation of the NALHN audit schedule and continuous improvement way.
- Collaboration with key leaders within the organization and division to address gaps in practice and drive improvement and/or actions in response to safety and quality data.
- Collaboration, support, and education at the unit level within the division with the NSQHSS and accreditation, quality improvement work and action planning from audits.
- Portfolios within the Quality team for auditing and WHS.
Clinical Nurse
Lyell McEwin Hospital
02.2017 - 05.2022
- Ran service for Dynamic Testing, Solucortef, and Growth Hormone teaching and support with the Gender Dysphoria Clinic.
- Administered and maintained treatment schedules for chronic disease treatment with monoclonal antibodies, regular blood, and blood products.
- Developed teaching plans for patients regarding self-care management techniques for chronic illness, health maintenance, and disease prevention.
- Analyzed laboratory results and collaborated with medical staff for implementation of appropriate interventions.
- Participated in quality improvement initiatives to ensure best practices were followed.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
Project Clinical Nurse
NALHN
06.2021 - 11.2021
- Produced two projects with reports and recommendations on patient incident management.
- Supported the Clinical Governance Service with the NALHN 2021 accreditation process.
Clinical Nurse
Queen Elizabeth Hospital
03.2015 - 01.2017
- Inpatient and Outpatient education for all diabetes self-care and management, including individual and group delivery for insulin commencement, blood glucose monitoring, continuous glucose monitoring, sick day management, and insulin adjustment.
- Counseled patients on health maintenance and disease prevention strategies.
- Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Developed teaching plans for patients regarding self-care management techniques for chronic illnesses or rehabilitation goals.
Clinical Nurse
Modbury Hospital
07.2012 - 02.2015
- Predominantly short admissions for mostly of a cardiac conditions and general medicine.
- Assessed patient conditions and monitored vital signs to determine appropriate care plans.
- Performed physical assessments, wound care, IV therapy, and other nursing interventions as needed.
- Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Participated in quality improvement initiatives to ensure best practices were followed.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Educated staff on new clinical protocols or procedures as needed.
Registered Nurse
Lyell McEwin Hospital
07.2010 - 06.2012
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Provided patient care and education to patients with chronic illnesses.
- Documented patient progress notes accurately and efficiently in the medical records.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Actively participated in quality improvement initiatives within the department.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Registered Nurse
Royal Adelaide Hospital
10.2009 - 06.2010
- Direct patient care of intubated and non-intubated patients requiring intensive, high-dependency care and post-cardiothoracic procedure.
Associate Clinical Services Coordinator
Gawler Hospital
03.2009 - 10.2009
- Setting up Cardiac Rehabilitation programs for patients post cardiac surgery, cardiac event, and intervention.
- Collaborated with multidisciplinary teams to develop strategies that improve quality of care.
- Developed and maintained relationships with external providers, hospitals, and other health care organizations.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Monitored patient progress and modified treatment plans as needed.
Registered Nurse
Lyell McEwin Hospital
02.2007 - 03.2009
- Direct patient care of medical-cardiac and post-cardiac intervention.
Graduate Registered Nurse
Lyell McEwin Hospital
02.2006 - 02.2007
- Successful completion of Graduate year with rotations in pediatrics, emergency department, and cardiac unit
Education
Leadership and Management in Nursing and Healthcare -
University of South Australia
Adelaide, SA11.2024
Lean Thinking and Process Redesign in Healthcare -
Flinders University
Adelaide, SA11.2023
Postgraduate Cardiac Nursing -
University of Adelaide
Adelaide, SA01.2009
Delivering Excellence – NSQHSS e learning course -
ACHS Improvement Academy
08.2023
Comprehensive Care Standard 5 -
ACHS Improvement Academy
08.2023
Clinical Data Analytics - Online Course
Australian Institute of Clinical Governance
03.2022
Root Cause Analysis -
ACHS
11.2022
Open Disclosure -
ACHS online module
11.2022
NSQHS Standards (2nd ed.) Orientation Course -
Australian Commission on Safety and Quality in Health Care
06.2021
Skills
- High-level written and verbal communication abilities
- Effective decision-making
- Time management
- Organizational capabilities
- Incident management experience
- Quality Improvement experience
- Clinical auditing and reporting experience
- Quality Management Systems
- Lean Thinking Methodologies
- Team Collaboration
- Relationship Building
- Team Leadership
Accomplishments
- SA Health Falls Working Group (October 2024 - Present)
- Local Health Network Cognitive Impairment Community of Practice (Sept 2024-Present)
- Standard 5 Interjurisdictional Discussion Meetings (Aug 2023 - present)
- NALHN Morbidity and Mortality Meetings-safety and quality representative (Dec 2022-Jan 2024)
- SLS Community of Practice-Metro (Dec 2021-Sept 2022),
- Clinical Practice Consultant Cardiac Rehab, LMH Relief Role (As required during 2011)
- Clinical Practice Consultant Heart Failure, LMH Relief (Oct 2011-Nov2011),
- Clinical Nurse Educator, Nursing and Midwifery Education, LMH (May 2011-June 2011)
Affiliations
- APHRA Nurses Registration
Certification
- Responding to Risks of Harm and Neglect - Education and Care Training (Sept 24)
- Power BI and Sharepoint (2022)
- Anaphylaxis Management (ASICA Online Module-Sept 2021)
- Living with MS online University Course (University of Tasmania)
- Good Clinical Practice (2017)
- IV cannulation (2021)
- ADAC modules (2022)
References
- Alice Every, Divisional Director (Nursing), Aged Care, Rehabilitation and Palliative Care - NALHN, Ph: 0434025651
- Emily Lines, Nursing Director, Aged Care, Rehabilitation and Palliative Care – NALHN, Ph: 0438211283
- Catherine Vredenburg, Quality Manager, Clinical Governance Service – NALHN, Ph: 0434927646
Timeline
Quality Consultant
NALHN
05.2022 - Current
Project Clinical Nurse
NALHN
06.2021 - 11.2021
Clinical Nurse
Lyell McEwin Hospital
02.2017 - 05.2022
Clinical Nurse
Queen Elizabeth Hospital
03.2015 - 01.2017
Clinical Nurse
Modbury Hospital
07.2012 - 02.2015
Registered Nurse
Lyell McEwin Hospital
07.2010 - 06.2012
Registered Nurse
Royal Adelaide Hospital
10.2009 - 06.2010
Associate Clinical Services Coordinator
Gawler Hospital
03.2009 - 10.2009
Registered Nurse
Lyell McEwin Hospital
02.2007 - 03.2009
Graduate Registered Nurse
Lyell McEwin Hospital
02.2006 - 02.2007
- Responding to Risks of Harm and Neglect - Education and Care Training (Sept 24)
- Power BI and Sharepoint (2022)
- Anaphylaxis Management (ASICA Online Module-Sept 2021)
- Living with MS online University Course (University of Tasmania)
- Good Clinical Practice (2017)
- IV cannulation (2021)
- ADAC modules (2022)
Leadership and Management in Nursing and Healthcare -
University of South Australia
Lean Thinking and Process Redesign in Healthcare -
Flinders University
Postgraduate Cardiac Nursing -
University of Adelaide
Delivering Excellence – NSQHSS e learning course -
ACHS Improvement Academy
Comprehensive Care Standard 5 -
ACHS Improvement Academy
Clinical Data Analytics - Online Course
Australian Institute of Clinical Governance
Root Cause Analysis -
ACHS
Open Disclosure -
ACHS online module
NSQHS Standards (2nd ed.) Orientation Course -
Australian Commission on Safety and Quality in Health Care
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