Emma Hillier

As a Finance Broker, my primary responsibilities include assessing clients' financial needs, researching and comparing various loan products, and providing tailored advice to help them secure the best financing options

• Building strong relationships with clients and maintaining a high level of customer service is essential, as is negotiating favorable terms to help clients achieve their financial goals
• Provided tailored financial advice and solutions to clients, resulting in client satisfaction and retention
• Staying informed about industry regulations and ensuring all practices comply with legal standards
• Assist in communication between clients and lenders, ensuring that all documentation is accurate and complete
• Established and maintained strong relationships with financial institutions to facilitate seamless financial transactions for my clients

As the Store Leader at Lorna Jane, I was responsible for overseeing the day-to-day operations of the retail store and leading a team of sales associates. I implemented sales strategies and customer service initiatives to drive store performance and enhance the shopping experience for customers

• Additionally, I managed inventory, conducted staff training, and ensured compliance with company policies and procedures
• Exceeded sales targets through effective team leadership and sales strategies
• Implemented training programs to enhance product knowledge and sales skills of the sales team
• Maintained optimal inventory levels to meet customer demand and minimise stock shortages
• Resolved customer inquiries and complaints in a professional and timely manner, resulting in high customer satisfaction

As the Studio Manager at Body Fit Training, I was responsible for overseeing the operations of the fitness studio and ensuring the delivery of high-quality fitness programs and services to clients

• I managed staff, coordinated class schedules, and maintained a positive and motivating environment for clients
• Additionally, I developed and implemented marketing strategies to attract new clients and drive business growth
• Increased client membership through targeted marketing campaigns and promotional events
• Managed and motivated a team of fitness instructors and administrative staff to deliver exceptional service to clients
• Developed and implemented fitness programs tailored to the needs and goals of clients
• Ensured the cleanliness and maintenance of the studio to provide a safe and welcoming environment for clients

As a Property Representative, I would leverage strong organizational and communication skills which enabled me to effectively manage properties and maintain positive relationships with both tenants and property owners

• Conducted regular inspections of the property to ensure that all units were in compliance with safety regulations
• Developed and implemented a tenant selection process to ensure compliance with fair housing laws
• Collaborating with contractors, maintenance teams, and service providers to ensure quality work
• Proven skills in team leadership, regulatory compliance, and cost-effective maintenance strategies