Emma Hislop
Port Macquarie,Australia
Summary
Store and territory manager with a track record of improving retail execution through staff training, merchandising, planograms, recruitment and training, data analysis for budget planning, rosters and payroll, warehouse and stock control, KPI setting and P&L reports, coaching and development, and promotional compliance. Builds strong store relationships, uses sales reporting tools, and leads daily operations to support revenue growth and market share gains while providing support and guidance to team members enabling them to be the best version of themselves in the workplace.
Overview
11
11
years of professional experience
Work History
Territory Manager
Arnotts Group
Port Macquarie
02.2024 - Current
- Devised territory sales plans to exceed revenue and market penetration goals.
- Worked closely with existing accounts to grow market share.
- Built store visits and maintained strong relationships with store managers.
- Checked stock levels and raised replenishment needs with customers.
- Reviewed promotional activity and ensured Arnott's campaign compliance.
- Recorded territory activity using CRM and sales reporting tools.
- Merchandised shelves and displays to support Arnott's product visibility.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Directed merchandise assortment planning for retail store departments.
- Updated planograms to support seasonal merchandising strategies.
- Managed employee rosters using scheduling systems and payroll calendars.
Store Manager
Rebel Sport
Port Macquarie, NSW
02.2016 - 02.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Setting budgets, wage control and rostering
- Reconciled daily sales transactions to balance and end of day banking
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensured accurate stock integrity and conducted regular stocktakes to maintain inventory levels.
- Managed safety measures and acted as Fire Warden to promote a safe working environment.
- Approved regular payroll submissions for employees.
- Interacted well with customers to build connections and nurture
- planned and conducted planograms and store relays with merchandising standards and data analysis
Education
High School Diploma -
Toormina High School
11-2000
Skills
- Sales management
- Inventory Management
- Planogram strategy
- Merchandise standards
- Visual merchandising
- Replenishment and Recovery
- Sales forecasting
- Store operations
- Time Management
- Staff Management
- Team Leadership
- Team management
- Staff Training
- Financial Reporting
- Logistics Coordination
- Performance management
- Customer Service
- Positive demeanor
Timeline
Territory Manager
Arnotts Group
02.2024 - Current
Store Manager
Rebel Sport
02.2016 - 02.2024
High School Diploma -
Toormina High School