EMMA HODGE
JIMBOOMBA,QUEENSLAND
Summary
With a deep passion for the outdoors and an adventurous spirit, I find joy and fulfillment in being a dedicated mother to my two beautiful children, aged 15 and eight. Despite the occasional gray hair, I cherish every moment with them. Currently, I am pursuing a Certificate IV in Youth and Family Intervention, scheduled for completion by March 2025. This program has equipped me with valuable knowledge and skills to effectively assist youth facing challenging circumstances. Through my experience in disability support services and aged care, I have developed strong communication skills to engage with individuals from diverse backgrounds. I take pride in delivering personalized emotional and practical support that caters to their unique needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Picker & Packer – order selector
COLES DISTRIBUTION CENTRE
2021.03 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
Loader – loading and unloading pallets
COLES DISTRIBUTION CENTRE
2021.03 - Current
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 20KGS
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labelling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Operated power jacks and forklifts to manoeuvre products onto load trailers and trucks.
- Maintained clean, orderly work environment free of hazards.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Assisted in organizing and stocking products in warehouse.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
Transport operations
McDonnell haulage
2011.01 - 2021.01
- Streamlined transport operations by implementing efficient route planning and scheduling techniques.
- Demonstrated exceptional knowledge of DOT regulations, ensuring compliance at all times during transport operations.
- Maintained strict compliance with safety regulations and industry standards, minimizing accidents and incidents during transport operations.
- Facilitated smooth transport operations by coordinating with other drivers during multi-vehicle large-scale projects.
- Demonstrated commitment to patient safety by actively identifying potential hazards and implementing corrective measures during transport operations.
- Streamlined transport operations by implementing efficient scheduling and route planning procedures.
Accounts
McDonnell haulage
2011.01 - 2021.01
- Coordinated month-end closing activities to ensure timely completion of financial statements for executive review and decision-making purposes.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
Disability Support Worker
INTEGRATED LIVING AUSTRALIA
2008.01 - 2009.01
- Assisting clients with activities of daily living, Assist with personal hygiene, Wound dressings, Transporting clients to appointments, Light household duties, Apply practical intervention procedures for dementia or behavioral problems.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
Education
CERTIFICATE IV IN YOUTH AND FAMILY INTERVENTION - Youth Services
STRATEGIX
BRISBANE03.2025
SENIOR FIRST AID CERTIFICATE -
BRISBANE
12.2019
CERTIFICATE 111 IN COMMUNITY SERVICE { AGED CARE } - Disability Studies
Hunter Institute
Newcastle, NSW12.2004
Skills
- ACTIVE LISTENING
- EMPATHY AND COMPASSION
- CONFLICT RESOLUTION
- CASE MANAGEMENT
- CRISIS INTERVENTION
- SUPPORT PLANNING
- MENTORING AND COACHING
- STRENGTH- BASED APPROACH
- EMPOWERMENT AND RESILIENCE BUILDING
- PATIENCE
- CULTURALL SENSITIVE CARE
- CULTURAL AWARENESS AND INCLUSION
- STAKEHOLDER COLLABORATION
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in medication dispensing and record-keeping
- Ability to collaborate effectively with healthcare providers and other team members
Certification
- Full Queensland drivers licence
- Working with Children { Blue card }
- NDIS WORKER SCREENING [ yellow Card ]
References
- EMILY BEST, 0408 690 548
- CHRISTOPHER MCDONNELL, 0407 021 748
- INTERGRATED LIVING AUSTRALIA, 1300 275 227
Timeline
Picker & Packer – order selector
COLES DISTRIBUTION CENTRE
2021.03 - Current
Loader – loading and unloading pallets
COLES DISTRIBUTION CENTRE
2021.03 - Current
Transport operations
McDonnell haulage
2011.01 - 2021.01
Accounts
McDonnell haulage
2011.01 - 2021.01
Disability Support Worker
INTEGRATED LIVING AUSTRALIA
2008.01 - 2009.01
CERTIFICATE IV IN YOUTH AND FAMILY INTERVENTION - Youth Services
STRATEGIX
SENIOR FIRST AID CERTIFICATE -
BRISBANE
CERTIFICATE 111 IN COMMUNITY SERVICE { AGED CARE } - Disability Studies
Hunter Institute
- Full Queensland drivers licence
- Working with Children { Blue card }
- NDIS WORKER SCREENING [ yellow Card ]
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