Emma Hunt

• Managed multiple Google & Internal calendars for 3 Managing Directors. Diligently planned travel arrangements and meetings. Schedules included personal and professional commitments.

• Scheduled studio bookings for 5 in-demand sound designers, often with conflicting priorities and deadlines.

• Project Coordinator: Took the lead on planning of annual industry luncheon, including venue scouting, 150pax guest list and invitations, and sourcing merchandise and collateral.

• Account Keeping: Negotiated with food and beverage suppliers, saving $12,000 from annual internal spend. Reduced company credit card expenses by 10% by reevaluating office inventory and utilising resources.

• Document and Data Handling: Located 350+ leads for marketing strategy outreach for both the Sydney and Singapore offices, inputting all research findings into 3 extensive Google Sheets spreadsheets.

• Point of Contact: Entrusted as key contact for all administrative duties and conflict resolution for over 50 volunteers and mentors across all of NSW and Victoria.

• Surpassed outreach and fundraising targets by 25% through effective planning and execution.

• Supported the Program Manager with twice weekly business strategy meetings, accurately transcribing meeting minutes and ideas into Google Docs document.

• Onboarding and training: Organised and hosted monthly orientation workshops for new volunteers, resulting in higher levels of mentor engagement and program success. Ensured all participants had a successful Police Check and current Working With Children Check.

• Stakeholder management: Cultivated and maintained valuable working relationships with local council figures, youth centre staff members, and key figures in the Australian entertainment industry.

• Directly serviced 10 to 20 VIP clients and guests each day. Voluntarily acted as Shift Leader a minimum of 3 times weekly by handling all written and telephone communication with guests for all requests, enquiries, and managing conflict or disputes.

• Confidentiality: Being exposed to the highly personal and private details of high-profile individuals, I ensured to prioritise the full discretion and privacy of each guest and visitor.

• Successfully coordinated the thorough inspection of 23 Villas, 1 Duplex Penthouse, as well as the Front and Back of House across 6 floors. Developed a thorough spreadsheet for the tracking and categorising of each defect. Logged respective tickets with Maintenance and Housekeeping management teams, conducted and delegated weekly progress checks and updated status of each reported ticket number.

• Bespoke Event Planning: Coordinated the seamless operations of a 50+pax Australian Fashion Week showing in the exclusive penthouse, overseeing all aspects from catering, guest experience, and general housekeeping.

• Effectively led a team of 25 total staff, driving employee morale and engagement throughout the difficult COVID pandemic climate. Clearly communicated the ever-changing hospitality restrictions and capacity mandates, close contact procedure, and published 12 internal Standard Operating Procedures on the topic of health, hygiene, and safety.

• Directly interacted with an average of 150-200 elite Accor members and guests on a day-to-day basis, consistently remaining within the Top 5 highest member redemption hotels in Australia.
• Prepared daily reports regarding Arrivals, Departures, and In-House Guests, reporting key numbers to staff whilst hosting 3x daily pre-service briefings.

• Efficiently managed strict budgetary demands, using creative problem solving and assessing resources to deliver exceptional experiences.

• Resolved venue and patron related issues, improved operations, and provided consistent, exceptional service.
• Gained extensive knowledge in player data entry, analysis and reporting. Identified issues, analysed information and provided solutions to problems.

• Oversaw day-to-day room operations of 595-room hotel, communicating each day's arrivals, departures, and stay overs with Front Desk, Housekeeping, and General Manager's office.
• Handled guest complaints and offered appropriate compensatory services to maintain high guest satisfaction rates.

• Trained and onboarded over 15 new full-time employees, demonstrating best methods for serving guests and visitors.