Emma Irving
Mount Lawley,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sports Trainer
West Australian Football Commission
03.2023 - Current
- Contributed to team success with effective communication and collaboration among coaching staff and medical professionals.
- Monitored and evaluated injured athletes during rehabilitation sessions.
- Enhanced injury prevention strategies through regular assessments, identifying potential risks, and implementing corrective exercises.
- Communicated with head trainer and doctors about patient needs.
- Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
- Applied therapeutic modalities and procedures to treat injuries.
Biosecurity Officer
Department Of Primary Industries And Regional Development
12.2023 - 02.2024
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
Cafe Worker
Teom Kitchen + Bakery
06.2023 - 08.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Replenished serving stations with fresh food and cleaned up spills.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Prepared salads, soups and sandwiches for customers.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Trained new cafe workers in sales, customer service, and safety.
Biosecurity Officer
CWC Ag Contracting
12.2022 - 02.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Grain Sampler
CBH Group
10.2022 - 12.2022
- Contributed to overall customer satisfaction by addressing concerns promptly and offering viable solutions based on sample results.
- Improved storage conditions for grains by implementing proper handling and treatment techniques.
- Sampled bulks of grain, packaged and labeled sample bags.
- Ensured accurate results with precise measurements, calibration of instruments, and adherence to industry standards.
Restaurant Team Member
Merredin Palace Chinese Restaurant
10.2019 - 10.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Physiotherapy
University of Notre Dame Australia
Fremantle, WA10.2026
Australia Wide First Aid
03.2023
Level 1 Sports Trainer
Sports Medicine Australia
03.2023
Western Australian Certificate of Education
Merredin College
Merredin, WA10.2022
Skills
- Problem-Solving
- Cleaning and sanitizing
- Patience and composure
- Customer Satisfaction
- Efficiency
- Customer Complaint Resolution
Timeline
Biosecurity Officer
Department Of Primary Industries And Regional Development
12.2023 - 02.2024
Cafe Worker
Teom Kitchen + Bakery
06.2023 - 08.2023
Sports Trainer
West Australian Football Commission
03.2023 - Current
Biosecurity Officer
CWC Ag Contracting
12.2022 - 02.2023
Grain Sampler
CBH Group
10.2022 - 12.2022
Restaurant Team Member
Merredin Palace Chinese Restaurant
10.2019 - 10.2022
Bachelor of Physiotherapy
University of Notre Dame Australia
Australia Wide First Aid
Level 1 Sports Trainer
Sports Medicine Australia
Western Australian Certificate of Education
Merredin College
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