Emma Jackson
Highton,VIC
Summary
Dynamic professional with strong organizational and interpersonal skills, experienced in managing events and teams.,
Through my volunteer work I have been fortunate to host events that allow me to exercise skills gained in my younger years of working in many Restaurants. Cafes and Bars which I thoroughly enjoyed.
Through Bullengarook Pony Club and our annual fundraising events, I have been able to combine my Business Management skills with my passion and experience in Hospitality. Food and Customer Service through fundraising in our Canteen.
We can we can be catering for over 250 head with a menu that is budgeted for and created by myself, including Breakfast, Morning and Afternoon Tea and Lunch.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Eventing Victoria
03.2023 - Current
- Assisted with special events and programs. Including hosting the VIP Marquee at the 2024 Melbourne International 3 Day Event.
- Maintained clean, neat, and operational facilities to serve food and beverages.
- Supported engaging further Volunteers through recruitment to ensure the success of the event financially and ensure the future running of said Event, 1 Round Stakes - Melbourne 3 Day.
- Assisting the organization and planning of hosting around 1000 Guests for the Evening Entertainment, including planning and facilitating the serving of refreshments suitable for a crowd of varied ages.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Bullengarook Pony Club
01.2015 - Current
- Planning, coordinating and managing monthly Rally of all members including 4 paid Instructors across 4 1 hour group lessons ensuring content is relevant and at a Nationally recognised standard.
- Plan coordinate and facilitate lunch for members, instructions and family through a Canteen that raises money on a monthly basis to assist the not for profit business model of Pony Club Australia
- Plan coordinate and manage 3 annual fundraising events with a target Gross Profit $25,000 through entries and management of Canteen to cater for up to 250 people at each event.
- Strong interpersonal communication skills to support and engage families to assist volunteering time with the monthly running of rallies occasional working bees and involvement in Annual Fundraising Events
Administration Manager
Whale Australasia
01.2020 - 06.2023
- Supervised a team of professionals for our own Vacuum Truck Importing Business, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Administrative Assistant
Eales Racing Syndications
01.2019 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate Diploma in Business Management - Business
Glenormiston Agricultural College
Noorat, VIC06-1996
Skills
- Strong Organisational Skills
- Strong Interpersonal Relationship Skills
- Strong Communicator
- Strong ethics and attention to detail
- Team management,
- Inventory control and record keeping
- Customer engagement
- Staff management
Certification
Working With Children Check
Responsible Serving of Alcohol
Level 1 Food Safety
Handle Food Safely in a Retail Environment
Timeline
Volunteer
Eventing Victoria
03.2023 - Current
Administration Manager
Whale Australasia
01.2020 - 06.2023
Administrative Assistant
Eales Racing Syndications
01.2019 - 01.2020
Volunteer
Bullengarook Pony Club
01.2015 - Current
Associate Diploma in Business Management - Business
Glenormiston Agricultural College
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