Emma Henderson
Port Douglas
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Store Manager
Rip Curl
04.2020 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Implemented inventory management systems, improving stock accuracy.
Receptionist
Mantra Heritage
05.2019 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new staff on customer service protocols and front desk responsibilities.
- Resolved customer problems and complaints.
Food & Beverage Attendant
Paddy’s Irish Bar
01.2014 - Current
- Assisted with managerial duties including, coordinating staff and opening/closing procedures
- Adhere to QLD RSA laws and regulations
- Trained new staff on operational procedures and customer interaction standards.
Food and Beverage Attendant
Chilis Bar And Grill
12.2016 - 12.2018
- Delivered quality service by creating warm and welcoming environment.
- Kept updated knowledge of menu and chef specials and made recommendations to customers according to tastes and specific allergies.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
Education
Swansea High School
Swansea, NSW12-2009
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
Timeline
Store Manager
Rip Curl
04.2020 - Current
Receptionist
Mantra Heritage
05.2019 - Current
Food and Beverage Attendant
Chilis Bar And Grill
12.2016 - 12.2018
Food & Beverage Attendant
Paddy’s Irish Bar
01.2014 - Current
Swansea High School