Summary
Overview
Work History
Education
Skills
Core Projects
Core Competencies
Timeline
Generic

Irfan Iqbal

Melbourne,Victoria

Summary

Project Manager with over 12 years of experience leading teams in delivering complex projects, specializing in Salesforce Financial Services Cloud (FSC) customizations. Skilled in both Agile and Waterfall methodologies, using tools like Jira and Confluence for effective collaboration. Strong in stakeholder engagement, communication, and negotiation, ensuring high-quality outcomes aligned with business goals. Proven ability to navigate compliance, regulatory impacts, and diverse system landscapes, delivering value through strategic planning and leadership.

Overview

12
12
years of professional experience

Work History

Project Manager

Coles Group
Melbourne, Victoria
11.2021 - 07.2024
  • Scope Management: Worked with stakeholders to define requirements and scope, and managed scope and expectations.
  • Planning: Developed comprehensive project management plans to deliver projects according to performance measures and achieved business outcomes.
  • Schedule Management: Developed and used schedules to manage multiple streams of work, including external dependencies and impacts. Implemented dependency management processes.
  • Financial Management: Established estimates and manage finances for a project or multiple streams. Analyzed and forecasted budget impacts for complex scenarios.
  • Quality Management: Built and implemented a comprehensive Quality Plan. Ensure Quality Assessment Plans are refined and implemented.
  • Risk & Issue Management: Worked with stakeholders to identify and manage risks and issues. Establish Risk and Issue Management Plans. Understand and manage risks external to the project.
  • Procurement: Established and manage vendor and strategic partner arrangements.
  • Team Management: Establish and managed project teams. Provided opportunities for the capability development of resources. Established and maintain Resource Plans.
  • Governance and Reporting: Managed steering committees and working groups with key stakeholders.

Project Manager

Amadeus
Melbourne, Victoria
03.2012 - 10.2021
  • Project Planning: Developed and executed project plans tailored to the hospitality sector, considering the unique requirements and technology needs of hotels, resorts, and other hospitality establishments.
  • Integration of Systems: Coordinated the implementation and integration of technology systems crucial to the hospitality industry, such as property management systems (PMS), reservation platforms, point-of-sale (POS) systems, and guest experience enhancements.
  • Guest Experience Enhancement: Collaborated with teams to implement IT solutions that enhanced the guest experience, including mobile check-in/check-out, in-room technology, guest Wi-Fi, and personalized service delivery.
  • Vendor Management: Managed relationships with technology vendors and suppliers specific to the hospitality sector. Evaluated solutions, negotiated contracts, and ensured the smooth deployment of hardware and software.
  • Data Security and Compliance: Ensured that all IT projects adhered to data security standards and industry-specific compliance requirements. Safeguarded guest information, payment systems, and sensitive operational data.
  • Collaborative Teamwork: Worked closely with cross-functional teams, including operations, finance, and marketing, to align IT projects with the broader business goals of the hospitality establishment.
  • Project Budgeting: Managed project budgets and resources effectively, ensuring that technology investments aligned with the financial objectives of the hospitality business.
  • Change Management: Implemented change management strategies to ensure a smooth transition to new technology systems, minimizing disruptions to daily operations and staff workflows.
  • Performance Metrics: Defined and tracked key performance indicators (KPIs) related to IT projects in the hospitality industry, measuring the impact of technology initiatives on guest satisfaction, operational efficiency, and revenue generation.

Education

Bachelor of Science - Computer Science

SZABIST
08-2004

Skills

  • Leadership
  • Communication
  • Time Management
  • Risk Management
  • Budget Management
  • Problem-Solving
  • Stakeholder Management
  • Technical Proficiency

Core Projects

Website and Booking Engine for Crown Hotels (Amadeus):-
I led the development of a new website and booking engine for Crown Hotels, integrating Salesforce Financial Services Cloud (FSC) for enhanced customer management and financial tracking. This involved configuring FSC to sync customer data in real time between the booking engine and Salesforce, automating processes like payment handling and invoicing through custom workflows and Apex triggers. I collaborated with finance and IT teams to create customized dashboards for real-time analytics and reporting. Using Agile methodologies and tools like Jira and Confluence, I managed tasks and facilitated team collaboration, ensuring data integrity, security, compliance, and an improved user experience that boosted booking conversions.

Salesforce CRM Customization for Product Team (Amadeus):-
I customized Salesforce CRM to optimize customer engagement strategies and internal workflows for the product team. This project required close collaboration with sales, marketing, and customer service departments to gather requirements and implement changes that improved efficiency and customer interaction. Using Agile practices, I managed project tasks, facilitated regular updates, and provided training and ongoing support to maximize the CRM’s effectiveness. My work ensured that the CRM system was continuously aligned with evolving business needs, enhancing user adoption and satisfaction while supporting the organization's strategic goals.

AppDynamics (Coles):
Utilized Cisco's AppDynamics tool to proactively monitor and report on rollouts to Coles Supermarket stores, ensuring a detailed understanding of performance impacts. Integrated insights with Salesforce Financial Services Cloud (FSC) to enhance financial tracking and reporting, providing a comprehensive view supported by factual evidence.

Items Per Minute (Coles):
Implemented the "Items per Minute" project at Coles Supermarket stores to enhance operational efficiency by addressing a crucial need identified by the store operations team. Recognizing the limitation of the current POS system, which only displayed scan rates for individual transactions, the project aimed to modify the logic behind the scan rate calculation to reflect the entire shift's performance of an operator. This change empowered team members to set and achieve targets for Items Per Minute (IPM) over the course of their shift, facilitating improved productivity and performance tracking.

Public View Monitor (Coles):
Implemented the Public View Monitor project at Coles Supermarket to enhance security measures and minimize losses due to theft. Addressing a crucial gap in the current Fastlane ACO system, the project introduced the capability to display live video feeds on customer-facing screens and Attendant mode screens.

Adaptive Security (Coles):
Implemented the Adaptive Security project to enhance security measures and personalize the shopping experience at Coles Supermarket stores. The project introduced local personalization servers at each store to cater to individual preferences, including volume, language, personalized favorites for customer pick list selections, and age prompting at the RAP for rapid verification.

Core Competencies

  • Agile Methodologies: SAFe, Kanban, Scrum, Iterative
  • Project Management Approaches: Waterfall, Hybrid Delivery
  • Cloud Technologies: AWS, Azure DevOps, Salesforce modules (Commerce Cloud, Financial Services Cloud), Azure Data Factory
  • Project Lifecycle Management: End-to-End Project Delivery, Project Risk, Time & Cost Management, Project Baseline Management
  • Financial Oversight: Budget Management (up to 2 million), Forecasting, Financial Tracking with Salesforce FSC
  • Reporting & Analytics: Project Reporting, Governance (RACI, Scope, Scheduling), Resourcing, Planning, and Implementation Management, Office 365, BI Tools
  • Collaboration Tools: JIRA, Confluence, Microsoft Teams, Microsoft Project, Slack, Basecamp, SharePoint
  • Communication & Change Management: Backlog Refinement, Sprint Planning, Retrospective, Showcases, Scrum of Scrums, Chairing Workshops
  • Document & Data Management: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio
  • CRM & ERP Systems: Salesforce Commerce Cloud, Salesforce Financial Services Cloud, NetSuite, Microsoft Dynamics
  • Team Leadership: Managing RFPs, Functional Requirements Specifications, Detailed Design, Cross-Functional, Distributed, and Offshore Technical Team Management

Timeline

Project Manager

Coles Group
11.2021 - 07.2024

Project Manager

Amadeus
03.2012 - 10.2021

Bachelor of Science - Computer Science

SZABIST

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Irfan Iqbal