Emma-Jane Mills

• Enhanced attendee experience by meticulously planning and executing engaging event agendas.
• Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
• Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
• Established strong relationships with vendors, securing optimal pricing and service quality for events.
• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
• Managed budgets effectively, optimizing allocation of resources to maximize event impact.
• Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
• Developed creative event themes that captured audience interest and drove engagement throughout the program.
• Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
• Implemented innovative strategies to reduce waste at events, promoting sustainability initiatives across multiple functions.
• Maximized revenue opportunities through strategic sponsorship partnerships that aligned with client objectives.
• Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
• Continuously improved event processes based on post-event evaluations from both clients and participants.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Coordinated florists, photographers, and musicians for events.
• Interviewed clients to understand event scopes of work and establish budgets.
• Attended bridal industry events to promote services and build relationships with prospective vendors.
• Coordinated with kitchen or catering staff on delivery, timing and service style of food.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Trained and supervised event staff to complete tasks on time.

Leveraged data and analytics to make informed decisions and drive business improvements

• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Interacted with customers by phone, email, or in-person to provide information.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking and event promotions.
• Selected and ordered décor and event materials.
• Organized, coordinated and deployed both golf oriented and private events while focusing on delivering superior customer service.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
• Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.

• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Negotiated and executed contracts on behalf of department.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Created organized filing system to manage department documents.
• Created reports, presentations and other materials for executive staff.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.
• Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
• Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
• Assisted in the development of annual budgets, contributing to the achievement of financial targets by monitoring expenses closely.
• Organized successful company events that strengthened team morale and fostered positive workplace culture.
• Contributed to strategic planning efforts by preparing detailed reports on market trends, industry news, competitor analysis, and other relevant data points.
• Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
• Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.

• Handled daily administrative tasks efficiently to minimize time away from children.
• Read stories, sang songs and facilitated creative play.
• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Monitored entrances and exits to maintain safety and organized environments.
• Met with parents about daily activities, positive developments, and issues.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.