Summary
Overview
Work History
Education
Skills
References
Timeline
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EMMA JEBBINK

The Gap,QLD

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and delivering successful negotiations. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.


Overview

8
8
years of professional experience

Work History

Account Manager

Promotion Products
02.2021 - Current
  • Manage 3,000+ clients and provide them with custom branded merchandise, including key accounts throughout Australia and New Zealand
  • Ranked top Account Manager in sales and client care for over 2 years, breaking all sales records in a 20 year business
  • Manage new enquiries and existing accounts to meet monthly and quarterly sales targets and activity based KPI’s
  • B2B and B2C clients with ranging needs from trade shows and annual budget spends to small orders via phone, email, zoom and meetings.
  • Oversee entire process from enquiry, quoting, artwork, invoicing, production and delivery while using in-house CRM and software.
  • Introduced new quoting and client care initiatives to attract larger clients with larger budget spends and retain existing clients
  • Focus on customer experience and client relationship as most important aspect of the role.

Marketing and Relationship Manager AUS/NZ

LÜP Events
01.2020 - 01.2021
  • Manager of the Marketing, Sales and Customers Service teams at Lüp Events who provide ticketing and event organisation services throughout Australia, New Zealand and USA
  • Manage the Sales and Customer Service Team to increase B2B sales, build relationships and increase customer satisfaction ratings through on site sales, calls and helpdesk channels
  • Set teams KPI’s, customer service performance and SLA’s, and track them through CRM software
  • Manage the Marketing Team and work towards my commissioned KPIs promoting and up-selling marketing products to clients to promote their businesses through our platform
  • Nurture existing B2B relationships throughout Australia and NZ, and explore avenues to cross-sell and up-sell to their businesses across 8 segments
  • Co-ordinate and create content for online marketing campaigns and EDM’s, filter lists and send campaigns to B2B and Customer subscribers
  • Create new and re-write old policies and procedures around marketing and relationship management for the business and train staff accordingly.

Senior Account Manager for QLD, NSW, NT and PNG

Central Innovation
09.2018 - 01.2020
  • Senior Account Manager for a European Architectural Software in which Central Innovation is the exclusive supplier of software licensing, hardware, training and support throughout Australia, New Zealand and Pupae New Guinea
  • Business to Business accounts including the key accounts and was expected to meet monthly sales targets and activity KPI’s
  • Identify business opportunities in existing accounts and potential new clients for the software along with several other softwares and business solutions such as recruitment and add on products which Central Innovation offer
  • Frequent face to face meetings with key strategic accounts and large clients to assess software use, training needs, workflow of the business to identify any up-sell opportunities and changes in business needs
  • Collaborate with the Marketing and Training departments to create catered and presented University and Industry fly-through sessions throughout the east coast of Australia
  • Network at strategic building design, development industry and construction events throughout the region
  • Occasionally present and host events and regularly present awards to speakers and outstanding contributors in the industry
  • Collaborate with external add on product companies to address opportunities and changes in business needs for all clients
  • Involve influential clients and stakeholders in future business direction decisions, suggestions for add on softwares and encourage critical feedback of current services.

Software Integration Client Care Specialist

Ezidebit
10.2015 - 09.2018
  • My primary role was to provide specialised IT Client Support for business clients using partner or external softwares connected to our payment gateway
  • To facilitate and troubleshoot financially secure software connections, nurture relationships, resolve problems and assist in ensuring maximum benefit for Ezidebits’ software partners and clients
  • Analyse clients Businesses and needs to suggest appropriate financial products which best suit their business type or industry
  • Review the payment platforms performance for clients using the direct debit or credit card facilities
  • Encourage and facilitate the on-boarding of new payment products for clients to increase client revenue and encourage more payment option availability to their payers
  • Consistently met KPI’s for product up-selling
  • Responsible for creating training content and running one-on-one training of internal staff and clients on the integration of Ezidebit software
  • Develop and maintain relationships with top tier international softwares and their integrated clients
  • Audit existing clients business setups and websites to ensure they are adhering to the PCI compliance around credit card and debit setup forms and ongoing facilities
  • Have comprehensive knowledge of the Ezidebit API Suite and PCI (Payment Card Industry) Compliance expectations of partners and clients
  • To facilitate and troubleshoot financially secure software connections which meet the companies PCI compliance requirements, this includes the movement of secure banking and customer information between finance companies and internally
  • Extensive use of multiple help-desk platforms and CRMs
  • Edit and run multiple SQL scripts to retrieve a range of date from the Ezidebit systems
  • Exceptional attention to detail with demonstrated high level of analytical, conceptual and problem solving skills
  • Contribute to ongoing development of the Ezidebit API product suite and assist with UAT testing, tracking of suggestions and improvements.

Education

Bachelor of Science - Science, Technology, And Society

University of Queensland
Brisbane, QLD

Diploma of Information Technology And Multimedia - Information Technology

Qantm College
Brisbane, QLD

Skills

  • Key Account Management
  • Relationship Management
  • Professional presentation and training
  • Product and Service Sales, new and retained
  • Business Negotiation
  • Marketing
  • Communication
  • Business Analyst

References

Available on request

Timeline

Account Manager

Promotion Products
02.2021 - Current

Marketing and Relationship Manager AUS/NZ

LÜP Events
01.2020 - 01.2021

Senior Account Manager for QLD, NSW, NT and PNG

Central Innovation
09.2018 - 01.2020

Software Integration Client Care Specialist

Ezidebit
10.2015 - 09.2018

Bachelor of Science - Science, Technology, And Society

University of Queensland

Diploma of Information Technology And Multimedia - Information Technology

Qantm College

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