Emma Jenkins
Port Macquarie,NSW
Summary
Dedicated professional with a proven track record at St Agnes Parish Emmaus Village, enhancing client well-being through compassionate caregiving and adept problem-solving. Excelled in emotional support and meal preparation, significantly improving clients' quality of life. Skilled in time management and behavioral support, consistently delivering personalized care and achieving notable client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Care Companion
St Agnes Parish Emmaus Village
01.2024 - Current
- Provided respite care for family caregivers, allowing them time to rest and recharge while ensuring their loved one received consistent care.
- Utilized creative problem-solving skills for overcoming obstacles related to mobility, communication, or other challenges faced by clients with special needs.
- Planned and prepared nutritious meals tailored to individual dietary needs, contributing to improved overall health outcomes for clients.
- Improved clients'' quality of life by offering companionship, conversation, and emotional support.
- Supported clients'' emotional well-being through compassionately listening to their concerns, validating their feelings, and offering reassurance during times of anxiety or stress.
- Demonstrated flexibility and adaptability when adjusting care plans in response to changing client needs, ensuring seamless transitions and continued high-quality care.
- Promoted client independence through encouragement and assistance in completing daily tasks as needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Support Worker
Hope Support Services
06.2022 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Team Member
Woolworths
01.2017 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Completed online deliveries for click and collect/home deliveries.
Education
High School Certificate -
Georges River College - Peakhurst Campus
Peakhurst, NSWSkills
- Compassionate Caregiving
- Personal Hygiene Assistance
- Emotional Support
- Meal Preparation
- First Aid Training
- Incontinence care
- Transportation Services
- Recreational Activities
- Adaptable approach
- Dressing assistance
- Behavioral support
- Housekeeping
- Client documentation
- Documentation
- Light Housekeeping
- Behavior redirection
- ADL support
- Progress Documentation
- Problem-Solving
- Time Management
Certification
First Aid & CPR
Mental health first aid
National police check
Working with children's check
ABN
NIDSC
Food supervisor Handling Certificate
Drivers license & Vehicle
Certificate II Community Services
Community III individual support (Untertaking)
Timeline
Home Care Companion
St Agnes Parish Emmaus Village
01.2024 - Current
Support Worker
Hope Support Services
06.2022 - 02.2024
Team Member
Woolworths
01.2017 - 11.2021
High School Certificate -
Georges River College - Peakhurst Campus
First Aid & CPR
Mental health first aid
National police check
Working with children's check
ABN
NIDSC
Food supervisor Handling Certificate
Drivers license & Vehicle
Certificate II Community Services
Community III individual support (Untertaking)
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