Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Jensen

Brunswick,Australia

Summary

Now seeking a customer service role where I can continue to make a difference through excellent communication and care.

Friendly and customer-focused professional with experience across hairdressing, retail management, and salon coordination. Known for building strong client relationships, handling busy front-of-house environments, and leading teams with confidence and empathy. Naturally creative and highly social, I bring a positive energy to every customer interaction and thrive in fast-paced, people-first settings.

Overview

8
8
years of professional experience

Work History

Retail Assistant

PERFECT POTION
Melbourne, Victoria
01.2023 - 12.2024
  • Delivered knowledgeable customer service in natural skincare and wellness retail setting.
  • Maintained welcoming atmosphere aligned with brand values to enhance customer experience.
  • Processed returns and ensured compliance with company policies.
  • Assisted customers with product recommendations and informed about special offers.
  • Organised merchandise displays to attract customers and promote sales effectively.
  • Tracked inventory levels and restocked items to optimise product availability.
  • Participated in team meetings and training sessions to enhance skills.
  • Addressed customer complaints professionally to maintain satisfaction.

Cashier

Naturally on High Street
Northcote, Victoria
01.2023 - 03.2024
  • Delivered exceptional customer service, enhancing loyalty program engagement to boost sales potential.
  • Organised promotional displays and arranged merchandise strategically to drive sales.
  • Greeted customers, addressing inquiries about store products and services.
  • Issued receipts, refunds, credits, and change accurately to customers.
  • Processed returns and exchanges efficiently in alignment with store policies.
  • Operated cash register with precision, handling cash, checks, credit cards, and gift cards.
  • Resolved customer complaints professionally while adhering to company policies.
  • Trained new team members on cash register operations and customer service best practices.

Salon Reception/Coordinator

HEADING OUT HAIR AND BEAUTY
Fitzroy, Victoria
01.2022 - 12.2023
  • Handled administrative support including meeting coordination, appointment scheduling, and record maintenance.
  • Executed accurate data entry across multiple computer programs.
  • Addressed inquiries from internal and external customers promptly.
  • Resolved customer complaints efficiently and professionally.
  • Managed multi-line telephone system for incoming and outgoing calls.
  • Welcomed visitors and directed them to appropriate personnel while answering inquiries.
  • Maintained inventory of office supplies by monitoring stock levels.
  • Served as key liaison between clients and stylists, ensuring seamless customer experiences.

Retail Manager

GORMAN
Melbourne, Victoria
01.2019 - 12.2022
  • Resolved customer complaints efficiently, prioritizing customer satisfaction.
  • Managed daily store operations, including opening and closing procedures.
  • Supervised staff to ensure performance excellence and customer service.
  • Conducted inventory management, receiving shipments and maintaining stock levels.
  • Monitored store security systems to prevent theft and vandalism.
  • Reviewed sales figures to adjust staffing during peak periods.
  • Hired, trained, and mentored staff, conducting regular evaluations.
  • Developed strategies to enhance sales and improve customer service.

Retail Manager

glamaCo
Brisbane, Queensland
01.2017 - 12.2019
  • Engaged customers using strong verbal skills to assess needs and requirements.
  • Appraised inventory levels regularly, ordering new merchandise to maintain stock.
  • Implemented campaigns and promotions to enhance product development.
  • Executed successful business strategies that increased revenue and targeted new markets.
  • Provided leadership and mentoring to new hires, ensuring understanding of company programs.
  • Improved profitability through strategic daily, weekly, and monthly floor plan adjustments.
  • Coordinated with marketing team to plan and execute promotional events.
  • Managed staff schedules and assigned duties to optimize team performance.

Education

Bachelor of Arts - International Relations, Politics and Sociology

DEAKIN UNIVERSITY
Burwood
01-2025

Skills

  • Customer service
  • Effective communication
  • Time management skills
  • Reliability and punctuality
  • Complex Problem-solving

References

  • Conflict Resolution
  • Relationship Building
  • Product Knowledge
  • Problem-solving
  • POS Operation
  • Adaptability
  • Appointment Scheduling

Timeline

Retail Assistant

PERFECT POTION
01.2023 - 12.2024

Cashier

Naturally on High Street
01.2023 - 03.2024

Salon Reception/Coordinator

HEADING OUT HAIR AND BEAUTY
01.2022 - 12.2023

Retail Manager

GORMAN
01.2019 - 12.2022

Retail Manager

glamaCo
01.2017 - 12.2019

Bachelor of Arts - International Relations, Politics and Sociology

DEAKIN UNIVERSITY
Emma Jensen