Emma Johnson
Gold Coast
Summary
Dynamic sales professional with a proven track record at Mercedes-Benz, adept in relationship building and customer service. Excelled in exceeding sales targets through effective negotiation and sales strategies. Demonstrates exceptional interpersonal communication skills and product knowledge, consistently enhancing customer satisfaction and loyalty. Achieved notable sales growth by leveraging relationship selling and up-selling techniques.
Overview
2025
2025
years of professional experience
Work History
Salesperson
Mercedes-Benz
- Worked to build relationships with customers and built potential for additional sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
Boutique Sales Associate
Honey Birdette
11.2023 - 03.2024
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
Sales Agent
Telstra
04.2021 - 09.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Education
Everton Park State High School
11.2020
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Product description
- Complaint handling
- Relationship selling
- Up-selling
- Client service
- Product and service knowledge
- Interpersonal communication skills
- Sales development
Timeline
Boutique Sales Associate
Honey Birdette
11.2023 - 03.2024
Sales Agent
Telstra
04.2021 - 09.2023
Salesperson
Mercedes-Benz
Everton Park State High School
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