Emma Jones
Kiama,NSW
Summary
Highly motivated and customer-centric Casual Sales Assistant with a passion for delivering exceptional shopping experiences at Peter Alexander Shellharbour. Dedicated to driving store sales, fostering customer connections, and ensuring memorable interactions. Possess a strong focus on providing personalized, intimate, and indulgent experiences to meet the unique needs of each customer. Proven ability to work collaboratively within a team, achieve individual targets, and contribute to the overall success of the store. Demonstrates confidence in approaching and engaging customers, while maintaining a strong customer focus and upholding integrity in all interactions. Solutions-oriented and adaptable in fast-paced environments, with a keen eye for visual merchandising and stock management. Offers a proven track record of exceeding expectations and a commitment to the values of Peter Alexander and The Just Group. Ready to contribute to the growth and success of the Peter Alexander brand.
Overview
5
5
years of professional experience
Work History
Part Time Sales Assistant
Nike
11.2021 - Current
- Expertise in Key Performance Indicators such as, ATV, UPT, and Exceeding Sales Targets.
- Expertise in exceeding in other store targets such as, Establishing First Name basis with customers, Provided a customer with 3 Benefits of the merchandise, and always Providing customer with 3 other options of merchandise.
- Deemed MVP on multiple occasions.
- Provided a genuine personal Ultimate Customer Experience unique to the customer while building an ongoing intimate rapport.
- Responsible for stock management and processing.
- Experienced in setting up store promotions and visual merchandising.
- Experienced in efficiently and composedly problem-solving issues in high-pressure situations.
- Warmly assisted customers to locate products and ability to check store system for merchandise at other stores.
Sales Assistant
Guzman Y Gomez
10.2020 - 11.2021
- Provided a Memorable Customer Service Experience to exceed customer satisfaction.
- Responsible for processing customer transactions, handling cash, and providing accurate change.
- Expertise in operating POS to efficiently process sales.
- Adept at working collaboratively as a team .
- Skilled in adapting to fast-paced environments, handling high volumes of customer traffic, and managing time effectively.
- Excellent Communication Skills to indulge the customer experience and work collaboratively with fellow team members.
Sales Assistant
IGA
03.2018 - 01.2021
- Optimistically served customers with a delightful manner.
- Collaborated as a team to complete store tasks.
- Responsible to effectively train new employees providing them with a encouraging and welcoming environment
- Delivered high level of customer service through prompt issue resolution
- Experience in Over-Phone memorable customer service
Skills
- Strong Communication Skills
- Cheerful
- Enthusiastic
- High Initiative
- Collaborative
- Problem-Solving
- Adaptability
- Providing Genuine and Memorable Customer Experience
References
Sophie Day
NSW Police Force Detective
Contact: 0413 487 888
Adam Jeffries
IGA Store Manager
Contact: 0413 357 980
Timeline
Part Time Sales Assistant
Nike
11.2021 - Current
Sales Assistant
Guzman Y Gomez
10.2020 - 11.2021
Sales Assistant
IGA
03.2018 - 01.2021
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